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Intensive Case Management Initiative

People who are homeless or at risk of homelessness and who have high and complex needs which require creative and flexible service responses.

The SalvoCare Eastern ICMI program offers support to people presenting with high and complex needs to help stabilise their personal circumstances, maintain their housing or assist them out of homelessness.

The ICMI program works in partnership Gippsland's youth programs with creative and flexible service responses.

The ICMI worker also promotes collaborative partnerships between relevant service sectors to reduce the level of complexity associated with multiple service involvement.

The ICMI worker:

  • Provides assertive and persistent outreach
  • Offers intensifying support in times of critical transitions or significant event
  • Provides access to flexible brokerage to purchase appropriate specialist services
  • Provides links to community services
  • Overcomes resistance by working on small tasks and achieving incremental changes
  • Builds trust and improves self esteem and confidence
  • Uses coaching/mentoring strategies and role models respectful relationships
  • Explores positive interests with an emphasis on strengths, desires and goals
  • Provides information and options to pursue
  • Constructively develops personal and social interests


  • Improved life skills including self care, nutrition and budgeting
  • Enhanced parenting skills and improved relationships with children
  • Education, training and employment opportunities are progressed
  • Participation rates in education, training and the labour market increased
  • Resolution of outstanding legal/criminal issues and drug and alcohol problems
  • Improved safety and wellbeing

East Metro- Box Hill

31-33 Ellingworth Pde
Box Hill, Vic, 3128
Ph:(03) 9890 7144

Monday to Friday 9am-5pm

Gippsland - Leongatha

2 Long St
Leongatha, Vic, 3939
Ph:(03) 5662 6400

Monday to Friday 9am-5pm

The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive. We are committed to the safety and wellbeing of people of all ages, particularly children.

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