Financial hardship

[A shortage of money has] impacted me so much. I’m in debt everywhere and trying to keep up, get it all paid and get on a better track. Having to use things like payday loans and Afterpay to get food gift cards to get by. [I’m] loaning money off family and friends because I’m struggling.

— 35-year-old woman from Queensland

Home | Financial hardship

What we found

  • The majority of respondents were experiencing deep financial hardship. Most were living well below the poverty line, with little to no capacity to manage unexpected costs or plan beyond day-to-day survival.

  • To manage financially, borrowing or liquidating assets was frequently reported, with respondents taking out loans, borrowing from friends, family or lenders, using buy-now-pay-later services or selling and pawning personal possessions to generate quick cash and cover urgent expenses. The constant stress and anxiety experienced by community members was overwhelming.

Making ends meet

  • 90% had experienced financial stress in the past 12 months – nine times higher than Australia’s national average [1]
  • 83% were living below the poverty line [2]
  • 78% said they were living week-to-week, just covering their basic expenses with little left over
  • Respondents were left with $6 per weekless than $1 per day — to save or spend after paying for both housing and household essentials, such as food and bills
  • 69% reported often losing sleep over their financial situation
  • 68% could not afford to save or put money away for emergencies
  • 64% said their financial situation had worsened compared to a year ago
  • 52% pawned something because of a shortage of money
  • 22% resorted to payday loans or used high-interest credit cards

What people shared with us

Factors that deepened experiences of financial hardship

  • Rising cost of living – rising costs outpacing limited available income
  • Housing challenges – rent increases, housing instablity and difficulties securing affordable housing
  • Employment and income instability – job losses, reduced working hours, underemployment, difficulty finding work or living on insufficient government payments
  • Family and caring responsibilities – changes in household composition, such as having a new baby, children turning 18 or caring for extended family members or grandchildren
  • Health and medical challenges – rising healthcare costs due to physical or mental health conditions, disabilities, injuries and expensive medications and/or treatments
  • Domestic violence and interpersonal conflict – escaping or enduring family violence, dealing with property damage or facing legal and relocation costs

When things get tough financially, I often find it hard to manage. Most of the time, I really struggle. I've been borrowing money from people just to get by, and I try to cut back on things like electricity and water to save on costs. I have to stay mindful of every expense, which adds to the stress. Unfortunately, I don’t have a support network, so it's a lonely battle. I do my best to provide for my daughter and pets, but it often feels overwhelming, and I sometimes wonder how I’ll make it through each month.

  • 25-year-old woman from New South Wales

[A shortage of money has] impacted me so much. I'm in debt everywhere and trying to keep up, get it all paid and get on a better track. Having to use things like payday loans and Afterpay to get food gift cards to get by. [I’m] loaning money off family and friends because I'm struggling.

  • 35-year-old woman from Queensland

I don't manage. Nothing is attainable with my current financial state. Life feels dark and scary for my family’s future.

  • 37-year-old woman from Queensland

How the Salvos help

In 2024, the Salvos’ Doorways emergency relief and Community Services:

  • Provided more the 357,000 assistances of food, financial support and material aid
  • Distributed more than $18.1 million in financial assistance to people in need, including gift cards, vouchers, food parcels and assistance with household bills
  • Assisted more than 100,000 people experiencing financial issues such as difficulties meeting unexpected expenses and the increase in basic living costs

Watch: learn more about the Salvos Glenorchy Salvation Army in Hobart, Tasmania

Read more about the Salvos Port Macquarie Doorways emergency relief service


  1. Wilkins, R., Vera-Toscano, E., & Botha, F. (2024) The Household, Income and Labour Dynamics in Australia Survey: Selected Findings from Waves 1 to 21. Melbourne Institute: Applied Economic & Social Research, the University of Melbourne. ↩︎

  2. Wilkins, R., Vera-Toscano, E., Botha, F., Wooden, M., & Trinh, T. A. (2022). The Household, Income and Labour Dynamics in Australia Survey: Selected Findings from Waves 1 to 20. Melbourne Institute: Applied Economic & Social Research, University of Melbourne. ↩︎

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Financial Hardship

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