Contact us
Feedback and complaints
We are committed to hearing from you about your experience as it will assist us to continually improve the services we deliver.
Whistleblower report
Report improper, illegal, corrupt or unethical conduct by The Salvation Army Australia Territory or its personnel.
Abuse of vulnerable people
If you see or experience something that doesn’t feel right - like harm, risk of harm or abuse - please speak up. We take every concern seriously.
Feedback and complaints
You may find there are times when The Salvation Army does not meet your expectations or you are dissatisfied with our personnel or the services and products we provide. If this is the case, we encourage and support you to let us know.
Your feedback is important to us.
Frequently asked questions
Feedback and complaints form:
Whistleblower report
An important part of supporting legal and ethical standards in The Salvation Army Australia is enabling people to speak up about any improper, illegal, corrupt or unethical conduct by The Salvation Army Australia Territory or its personnel. The Salvation Army has a structured approach to whistleblowing.
Whistleblowing means the reporting of improper, illegal, corrupt or unethical conduct by The Salvation Army Australia Territory or its personnel.
Let us know
We encourage any current and former personnel, contractors, associates or their immediate family (including dependents) to bring any misconduct to the attention of either the Divisional Commander, Head of Department, or National Director as a first step. However, if you do not feel comfortable or safe in doing so, you can lodge a confidential and anonymous Whistleblower Report at any time to Your Call Whistleblowing Solutions, an independent third-party service.
Your anonymity will be protected if you choose to report anonymously, and all information will be treated confidentially in accordance with The Salvation Army’s whistleblowing policy, supporting and protecting anyone from potential victimisation and prejudices.
Submitting a general complaint
If a general complaint is lodged as a Whistleblower Report, it will go through the general complaints process (this includes dissatisfaction with a member of Salvation Army personnel, service or product).
For personnel – find out more about client incidents, feedback and complaints
We will respond
Internal reporting of improper, illegal, corrupt or unethical conduct within The Salvation Army Australia is taken very seriously and will be investigated and responded to accordingly. Your Call Whistleblowing Solutions will bring your concerns to The Salvation Army’s prompt attention, while keeping your information and identity confidential. The Salvation Army Australia commits to reviewing all reports and will follow a procedure to investigate any improper, illegal, corrupt or unethical conduct and take action when necessary.
You will be informed
The Salvation Army will provide an outcome on any legitimate Whistleblower Reports to Your Call Whistleblowing Solutions, which will then be communicated to the individual who submitted the original report.