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Homelessness Services

Homelessness Services

We believe that having safe, secure and affordable housing is a human right. Our services are here to listen and assist people so that no one is left in need.

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Homelessness services

The Salvation Army is the largest provider of homelessness services across the country. We support adults and families, and children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services. Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home.

Homelessness can affect anyone - it doesn't discriminate. People find themselves in unstable home situations that can range from uncomfortable to distressing and dangerous. Services, such as ours, try to help people experiencing homelessness find a permanent and safe place to live, a positive community connection, and services to help the underlying reasons for the person's homelessness.

Understanding homelessness

What is homelessness

We believe that having safe, secure and affordable housing is a human right. Without a home, a person's ability to access and maintain employment, education, training, family and social networks, health and wellbeing can be very difficult, and often impossible, further exacerbating the situation.

While many consider homelessness to be people rough sleeping, on any one night, those sleeping rough in Australia form just 7% (reference Census data) of the total number of people experiencing homelessness.


Source: ABS Media release on homelessness 2016

Homelessness can take many forms, and most people experiencing homelessness go unseen, living in temporary accommodation, cars, motels, couch surfing with friends or in severely overcrowded housing. For this reason, the Australian Bureau of Statistics have defined homelessness as when someone is living in one of the following:

  • a dwelling that is inadequate; or
  • Has no tenure, or if their initial tenure is short and extendable; or
  • does not allow them to have control of or, access to space for social relations.

This definition provides an accurate way of recording levels of homelessness in Australia to inform the way in which services and support are provided.

Causes of homelessness

There are many misconceptions about what cause homelessness. Homelessness is fundamentally caused by structural issues such as poverty, low income, and a lack of safe, affordable housing.

Common misconceptions are that homelessness is caused by individual factors, such as poor mental health, lack of employment or involvement with the justice system. These are not causes of homelessness, but can, (together with other factors such as, past experiences of trauma, relationship and family breakdown, alcohol and other drug use) place people at higher risk of experiencing homelessness.

Impact of homelessness

Homelessness has a profound effect on people’s lives. It can cause poor health, disengagement with school and community, and result in loss of confidence and self-esteem.

The impact of homelessness is far reaching and long lasting. It can contribute to a lack of connection to family, friends and community, mental and physical health, decrease personal safety, and privacy. Homelessness can negatively impact access and participation in education and work, and hinder freedom of movement and expression.

It also affects not just the individual, but their family members, friends and the wider community.

Vulnerable Groups

Homelessness can happen to anyone. Nevertheless, statistics and research have shown that some sections of our community are more vulnerable, for example Aboriginal and Torres Strait Islander people, women over 55, children and young people, LGBTIQ+ communities, culturally and linguistically diverse (CALD) communities, people with disabilities, and veterans.

The Salvation Army recognises this in the services we provide and works together with non-government and government agencies to provide targeted support and services to lessen this increased risk.

The Salvation Army recognises that the experience of homelessness in itself is traumatic, and that once someone has had one experience of homelessness, they are at increased risk of experiencing a further episodes. We therefore work to ensure that any experience of homelessness is short and quickly resolved.

The Salvation Army also works to support assist people into long term sustainable housing.

Responding to Homelessness

The Salvation Army has a long history responding and working with homelessness and providing services for those in need in for homelessness support. For more detailed information about our homelessness services and support available, please see services available near you.

Find the Salvos near you

Or you can find the services available in your state or territory below.

Please choose state based on your location

NSW

Inner City Men's Homelessness Service (Foster House)
5-19 Mary Street, Surry Hills NSW 2010
Phone (02) 9212 1065
5:30 AM - 11.00 PM 
Males 18 years+

Broken Hill Adults and Families Homelessness and Housing Support Service
633 Lane Street Broken Hill NSW 2880
(08) 88087 1999
8.00 AM - 6.00 PM Monday to Friday

Eligibility criteria including any restrictions for example the program only covers particular suburbs (catchment areas) - Broken Hill LGA and Unincorporated area; adults and families over the age of 25 years experiencing homelessness and victims/survivors of DFV.

TSA Homelessness Murrumbidgee (TSA-HM)
Leeton: 2B Maple Street, 2705 (not mailing) P/o Box 92Griffith
103A Binya Street, 2680 (not mailing) P/o Box 1142
0432 00 11 63
9.00 AM - 5.00 PM
We do not provide Supported Accommodation e.g. not a 24/7 supported site.

VIC

Flagstaff Residential Services
9 Roden St
West Melbourne 3003
Phone: (03) 9329 4800

The Open Door
166 Boundary Rd
North Melbourne 3051
Phone: (03) 9329 6988

Foley House
78 Ryan St
Footscray 3011
Phone: 9689 8843
 

St Kilda Crisis Centre
29 Grey St
St Kilda 3182
Phone: 1800 627 727 or 9536 7777

Homelessness Western Metro
6/147 Harvester Road
Sunshine VIC 3020
Phone: 03 9312 5224
9.00 AM – 4.00 PM, Monday to Friday

Homelessness Barwon
35 Myers Street,
Geeloing VIC 3220
Phone: 03 5223 5426
9.00 am – 5.00 pm, Monday to Friday

Homelessness Barwon – Women’s Services, including Youth Services
2A Settlement Road
Belmont VIC 3216
Phone: 03 5244 9560
9.00 am – 5.00 pm, Monday to Friday

Homelessness Wimmera South West (Warrnambool, Portland, Hamilton, Horsham)
Warrnambool: 70 Henna Street, Warrnambool VIC 3280 | 03 5564 9111
Portland: 33 Henty Street, Portland VIC 3305 | 03 5523 3749
Hamilton: 246 Gray Street, Hamilton VIC 3300 | 03 5572 5822
Horsham: 12 Kalkee Road, Horsham VIC 3400 | 03 5382 1770
9.00 am – 5.00 pm, Monday to Friday (Hamiilton Office: Monday to Thursday)

Homelessness Ballarat
6 Crompton Street
Soldiers Hill VIC 3350
Phone: 03 5329 1100
9.00 am – 5.00 pm, Monday to Friday

SalvoCare Eastern Homelessness & Support Services (Peninsula)
37 Ross Smith Avenue East
Frankston 3199
Phone: (03) 9784 5000

SalvoCare Eastern Homelessness & Support Services (Peninsula - Rosebud)
17-19 Ninth Avenue
Rosebud 3939
Phone: (03) 5986 0000

SA

Port Augusta Community Services
Shop 1, 96 Carlton Parade, PORT AUGUSTA SA 5700
Phone: 1800 033 910
More information: www.salvationarmy.org.au/PACS/

SA Towards Independence Network 
Whitmore Square
Phone: 08  8110 8500

TAS

Oakleigh Accommodation Services
103 Wilson Street Burnie Tasmania
Phone (03) 6430 4100
24/7 & On call
Emergency and Transitional Accommodation for Men; Women and children experiencing or at risk of homelessness.
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Women & Children who are experiencing or at risk of homelessness or escaping DV; Burnie, Tasmania.

Housing Connect SASH
117 Main Road New Town Tasmania
Phone (03) 6278 2817
8.30 AM - 4.30 PM & On call
Crisis and Transitional Support
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Men, Women & Children who are experiencing or at risk of homelessness; Hobart Tasmania.
 

Beyond the Wire
117 Main Road New Town Tasmania
Phone (03) 6278 2817
8.30 AM - 4.30 PM & On call
Pre and Post release support for people at risk of homelessness exiting the Justice System
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Women & Men at risk of homelessness on release from Justice System; Statewide, Tasmania.

 

Assistance with Care and Housing (ACH) South & North
250 Liverpool Street Hobart & 111 Elizabeth Street Launceston Tasmania
Phone (03) 6270 03 or (03 6323 7500
8.30 AM - 4.30 PM 
Support for older people who are at risk of homelessness
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Men, Women over 50 years who are experiencing or at risk of homelessness; Hobart & Launceston Tasmania.

Tas. Street to Home
117 Main Road New Town Tasmania
Phone (03) 6278 2817
8.30 AM - 4.30 PM & On call
Crisis Support to Rough Sleepers
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Men, Women & Children who are experiencing primary homelessness; Hobart Tasmania.

NT

Sunrise Centre / Homelessness  Program
24 Beaton Rd, Berrimah NT 0828
Phone: 8997 1000
8.00 AM - 4.00 PM
Disability access.
Accept all persons over the age 18.
Do not accept couples or families.
 

NT Homelessness Towards Independence Top End (TIPTE)
3 Yanyula Drive, Anula NT 0810
Phone: 08 89451947
9.00 AM - 4.00 PM
 

Darwin Red Shield Hostel (DRSH) 
49 Mitchell St, Darwin NT 0800
Phone: 08 89815994
8.00 AM - 3.00 PM
 

Alice Springs Men’s Hostel  
11 Goyder St, Alice Springs  NT 0870
Phone: 08  8952 1434

NT Homelessness Towards Independence Program (TIPAS)
88 Hartley St, Alice Springs  NT 0870
Phone: 08 89510200
9.00 AM - 4.00 PM

QLD

Gold Coast Supported Accommodation (Still Waters) - Mona Nielsen
173  Wardoo Street, Southport. QLD. 4215
24/7
Phone: 07 5591 3980
 

Veterans Support Program – Anne Wilson
28 Quarry Street. Spring Hill. QLD. 4000
8:00 AM – 4:00 PM Mon-Fri
Phone: 07 3832 1491

Upfront Intervention Team (UIT) – Anne Wilson
28 Quarry Street. Spring Hill. QLD. 4000
24/7
Phone: 07 3832 1491

Brisbane City Supported Accommodation (Pindari) – Anne Wilson
28 Quarry Street. Spring Hill. QLD. 4000
24/7
Phone: 07 3832 1491

Cairns Supported Accommodation – Major Emma Johnson
281-289 Sheridan Street, Cairns. QLD. 4870
24/7
Phone: (07) 4031 4432

Sunshine Coast Supported Accommodation - Sally-Anne Clark
4-6 Maud Street, Nambour. QLD. 4560
8:30 AM - 4:30 PM
Phone: 07 5455 5109

Toowoomba Supported Accommodation - Sally-Anne Clark
78 West Street, Toowoomba. QLD. 4350
8:30 AM - 4:30 PM
Phone: 07 4632 1799

Caboolture Supported Accommodation - Sally-Anne Clark
Unit C 80 King Street, Caboolture. QLD. 4507
8:30 AM - 4:30 PM
Phone:07 5495 3700

Brisbane North Supported Accommodation - Sally-Anne Clark
32-54 Hayward Street, Stafford. QLD. 4053
8:30 AM - 4:30 PM
Phone: 07 3880 3550
 

Mt Isa Supported Accommodation (Serenity House) - Melissa Martin
4 Helen Street, Mt Isa. QLD. 4825
8.00 AM - 5.00 PM
Phone:07 4743 3198

 

WA

The Beacon Emergency Accommodation, Referral and Support Service (Beacon EARSS)
9 Aberdeen Street, Northbridge, WA, 6003
(08) 9492 7100
24 hours
Adults over 18 years of age

Bunbury Emergency Accommodation, Referral and Support Service (Bunbury EARSS)
Cnr Bussell Hwy & Timperley Rd, Bunbury, WA, 6230
(08) 9721 4519 
8.00 AM - 4.00 PM Monday to Friday
Adults over 18 years of age

Geraldton Emergency Accommodation, Referral and Support Service (Geraldton EARSS)
42 Ainsworth Street, Geraldton, WA, 6530
(08) 9964 3627 Extension: 121
8.00 AM - 4.00 PM Monday to Friday
Adults over 18 years of age

 

Kalgoorlie Emergency Accommodation, Referral and Support Service (Kalgoorlie EARSS)
Corner O'Berthur and Hopetoun Street, South Kalgoorlie,  WA, 6430
(08) 9021 2255
9.00 AM - 3.00 PM Monday to Friday
Adults over 18 years of age
 

Assisted Rental Pathways Program (ARPP)
10-18 Lavant Way, Balga, WA, 6061
(08) 9349 7488
9.00 AM - 5.00 PM
Adults over 18 years of age
 

Family Accommodation Program (FAP)
10-18 Lavant Way, Balga, WA, 6061
(08) 9349 7488
9.00 AM - 5.00 PM Monday to Friday
Adults over 18 years of age

 

Resources and Useful Information

The Salvation Army acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to elders both past and present.

salvationarmy.org.au

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