Homelessness Services

Homelessness Services

We believe that having safe, secure and affordable housing is a human right. Our services are here to listen and assist people so that no one is left in need.

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Homelessness services

The Salvation Army is the largest provider of homelessness services across the country. We provide services to adults, and families with accompanying children. Our services include accommodation, case management, assertive outreach support, financial assistance, together with connection and referral to other specialist services. Our philosophy is that every person is afforded dignity, respect and quality of service and that no one should be without a safe, affordable and secure home.

Homelessness can affect anyone - it doesn't discriminate. People find themselves in unstable home situations that can range from uncomfortable to distressing and dangerous. Services, such as ours, try to help people experiencing homelessness find a permanent and safe place to live, a positive community connection, and services to help the underlying reasons for the person's homelessness.
Find support near you

Understanding homelessness

What is homelessness

We believe that having safe, secure and affordable housing is a human right. Without a home, a person's ability to access and maintain employment, education, training, family and social networks, health and wellbeing can be very difficult, and often impossible, further exacerbating the situation.

While many consider homelessness to be people rough sleeping, on any one night, those sleeping rough in Australia form just 7% (ABS Census 2016) of the total number of people experiencing homelessness.


Source: ABS Media release on homelessness 2016

Homelessness can take many forms, and most people experiencing homelessness go unseen, living in temporary accommodation, cars, motels, couch surfing with friends or in severely overcrowded housing.

For this reason, the Australian Bureau of Statistics have defined homelessness as when someone is living in one of the following:

  • a dwelling that is inadequate; or
  • Has no tenure, or if their initial tenure is short and extendable; or
  • does not allow them to have control of or, access to space for social relations.

This definition provides an accurate way of recording levels of homelessness in Australia to inform the way in which services and support are provided.

Causes of homelessness

There are many misconceptions about what causes homelessness. Homelessness is fundamentally caused by structural issues such as poverty, low income, and a lack of safe, affordable housing.

Common misconceptions are that homelessness is caused by individual factors, such as poor mental health, lack of employment or involvement with the justice system. These are not causes of homelessness, but can, (together with other factors such as, past experiences of trauma, relationship and family breakdown, alcohol and other drug use) place people at higher risk of experiencing homelessness.

Impact of homelessness

Homelessness has a profound effect on people’s lives. It can cause poor health, disengagement with school and community, and result in loss of confidence and self-esteem.

The impact of homelessness is far reaching and long lasting. It can contribute to a lack of connection to family, friends and community, mental and physical health, decrease personal safety, and privacy. Homelessness can negatively impact access and participation in education and work, and hinder freedom of movement and expression.

It also affects not just the individual, but their family members, friends and the wider community.

Vulnerable groups

Homelessness can happen to anyone. Nevertheless, statistics and research have shown that some sections of our community are more vulnerable, for example Aboriginal and Torres Strait Islander peoples, women over 55, children and young people, LGBTIQA+ communities, culturally and linguistically diverse (CALD) communities, people with disabilities, and veterans.

The Salvation Army recognises this in the services we provide and works together with non-government and government agencies to provide targeted support and services to lessen this increased risk.

The Salvation Army recognises that the experience of homelessness in itself is traumatic, and that once someone has had one experience of homelessness, they are at increased risk. We therefore work to ensure that any experience of homelessness is short and quickly resolved.

The Salvation Army also works to support and assist people into long term sustainable housing.

Responding to homelessness

The Salvation Army has a long history responding and working with homelessness and providing services for those in need of homelessness support. For more detailed information about our homelessness services and support available, please see services available near you.

Find the Salvos near you

Or you can find the services available in your state or territory below.

Please choose state based on your location

NSW

Inner City Men's Homelessness Service (Foster House)
5-19 Mary Street, Surry Hills NSW 2010
Phone (02) 9212 1065
24/7
Males 18 years+

Broken Hill Adults and Families Homelessness and Housing Support Service
633 Lane Street Broken Hill NSW 2880
(08) 88087 1999
8.00 AM - 6.00 PM Monday to Friday

Eligibility criteria including any restrictions for example the program only covers particular suburbs (catchment areas) - Broken Hill LGA and Unincorporated area; adults and families over the age of 25 years experiencing homelessness and victims/survivors of DFV.

TSA Homelessness Murrumbidgee (TSA-HM)
Leeton: 2B Maple Street, 2705 (not mailing) P/o Box 92Griffith
103A Binya Street, 2680 (not mailing) P/o Box 1142
0432 00 11 63
9.00 AM - 5.00 PM
We do not provide Supported Accommodation e.g. not a 24/7 supported site.

VIC

Flagstaff Residential Services
9 Roden St
West Melbourne 3003
Phone: (03) 9329 4800

The Open Door
166 Boundary Rd
North Melbourne 3051
Phone: (03) 9329 6988

Foley House
78 Ryan St
Footscray 3011
Phone: 9689 8843
 

St Kilda Crisis Centre
29 Grey St
St Kilda 3182
Phone: 1800 627 727 or 9536 7777

Homelessness Western Metro
6/147 Harvester Road
Sunshine VIC 3020
Phone: 03 9312 5224
9.00 AM – 4.00 PM, Monday to Friday

Homelessness Barwon
35 Myers Street,
Geelong VIC 3220
Phone: 03 5223 5426
9.00 am – 5.00 pm, Monday to Friday

Homelessness Wimmera South West (Warrnambool, Portland, Hamilton, Horsham)
Warrnambool: 70 Henna Street, Warrnambool VIC 3280 | 03 5564 9111
Portland: 33 Henty Street, Portland VIC 3305 | 03 5523 3749
Hamilton: 246 Gray Street, Hamilton VIC 3300 | 03 5572 5822
Horsham: 12 Kalkee Road, Horsham VIC 3400 | 03 5382 1770
9.00 am – 5.00 pm, Monday to Friday (Hamiilton Office: Monday to Thursday)

Homelessness Ballarat
6 Crompton Street
Soldiers Hill VIC 3350
Phone: 03 5329 1100
9.00 am – 5.00 pm, Monday to Friday

Salvation Army Homelessness Services - Northern Region
27 Wyndham St, Shepparton, Vic, 3630
Phone: (03) 5820 8000
Opening Hours: Monday to Friday 9-5pm

 

Salvation Army Homelessness Services – Seymour
Shop 5/6 The Mall, 78 Station Street, Seymour VIC 3660
Phone: (03) 5799 2583
Opening Hours: Monday to Friday 9-5pm

 

Salvation Army Outreach Connections Program – Wangaratta

39 Ovens Street, Wangaratta, Vic, 3677
Phone: (03) 5820 8000
Opening Hours: Monday to Friday 9-5pm

 

Salvation Army Outreach Connections Program – Wodonga
210 Lawrence Street, Wodonga, Vic, 3690
Phone: (03) 6024 2393
Opening Hours: Monday to Friday 9-5pm

 

The Salvation Army Homelessness Services – Peninsula
37 Ross Smith Ave Frankston, VIC 3199
Phone: (03) 9784 5000
Opening Hours: Monday to Friday 9-5pm

 

Salvation Army Homelessness Services – Rosebud
17-19 Ninth Avenue Rosebud, VIC 3939
Phone: (03) 5986 0000
Opening Hours: Monday, Tuesday, Thursday and Friday 9-5pm

 

The Salvation Army Homelessness Services – Gippsland
2 Long Street, Leongatha, VIC 3953
Phone: (03) 5662 6400
Opening Hours: Monday to Friday 9-5pm

 

The Salvation Army Homelessness – East
353 Whitehorse Road, Nunawading 3131
Phone: (03) 9890 7144
Opening Hours: Monday to Friday 9-5pm

SA

Port Augusta Community Services
Shop 1, 96 Carlton Parade, PORT AUGUSTA SA 5700
Phone: 1800 033 910

SA Towards Independence Network 
Whitmore Square
Phone: 08  8110 8500

TAS

Oakleigh Accommodation Services
103 Wilson Street Burnie Tasmania
Phone (03) 6430 4100
24/7 & On call
Emergency and Transitional Accommodation for Men; Women and children experiencing or at risk of homelessness.
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Women & Children who are experiencing or at risk of homelessness or escaping DV; Burnie, Tasmania.

Housing Connect SASH
117 Main Road New Town Tasmania
Phone (03) 6278 2817
8.30 AM - 4.30 PM & On call
Crisis and Transitional Support
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Men, Women & Children who are experiencing or at risk of homelessness; Hobart Tasmania.
 

Beyond the Wire
117 Main Road New Town Tasmania
Phone (03) 6278 2817
8.30 AM - 4.30 PM & On call
Pre and Post release support for people at risk of homelessness exiting the Justice System
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Women & Men at risk of homelessness on release from Justice System; Statewide, Tasmania.

 

Assistance with Care and Housing (ACH) South & North
250 Liverpool Street Hobart & 111 Elizabeth Street Launceston Tasmania
Phone (03) 6270 03 or (03 6323 7500
8.30 AM - 4.30 PM 
Support for older people who are at risk of homelessness
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Men, Women over 50 years who are experiencing or at risk of homelessness; Hobart & Launceston Tasmania.

Tas. Street to Home
117 Main Road New Town Tasmania
Phone (03) 6278 2817
8.30 AM - 4.30 PM & On call
Crisis Support to Rough Sleepers
Eligibility criteria including any restrictions for example the program only covers particular suburbs  - Men, Women & Children who are experiencing primary homelessness; Hobart Tasmania.

NT

Sunrise Centre / Homelessness  Program
24 Beaton Rd, Berrimah NT 0828
Phone: 8997 1000
8.00 AM - 4.00 PM
Disability access.
Accept all persons over the age 18.
Do not accept couples or families.
 

NT Homelessness Towards Independence Top End (TIPTE)
3 Yanyula Drive, Anula NT 0810
Phone: 08 89451947
9.00 AM - 4.00 PM
 

Darwin Red Shield Hostel (DRSH) 
49 Mitchell St, Darwin NT 0800
Phone: 08 89815994
8.00 AM - 3.00 PM
 

Alice Springs Men’s Hostel  
11 Goyder St, Alice Springs  NT 0870
Phone: 08  8952 1434

NT Homelessness Towards Independence Program (TIPAS)
88 Hartley St, Alice Springs  NT 0870
Phone: 08 89510200
9.00 AM - 4.00 PM

QLD

Gold Coast Supported Accommodation (Still Waters)
173 Wardoo Street, Southport. QLD. 4215
24/7
Phone: 07 5591 3980
 

Veterans Support Program
Phone: 07 3832 1491

Upfront Intervention Team (UIT)
Phone: 07 3832 1491

Brisbane City Homelessness Services
PO BOX 159 Spring Hill, Qld 4004
Phone: 07 3832 1491

Cairns Supported Accommodation
281-289 Sheridan Street, Cairns. QLD. 4870
24/7
Phone: (07) 4031 4432

Sunshine Coast Supported Accommodation
4-6 Maud Street, Nambour. QLD. 4560
8:30 AM - 4:30 PM
Phone: 07 5455 5109

Toowoomba Supported Accommodation
78 West Street, Toowoomba. QLD. 4350
8:30 AM - 4:30 PM
Phone: 07 4632 1799

Caboolture Supported Accommodation
Unit C 80 King Street, Caboolture. QLD. 4507
8:30 AM - 4:30 PM
Phone:07 5495 3700

Brisbane North Supported Accommodation
32-54 Hayward Street, Stafford. QLD. 4053
8:30 AM - 4:30 PM
Phone: 07 3880 3550
 

Mt Isa Supported Accommodation (Serenity House)
4 Helen Street, Mt Isa. QLD. 4825
8.00 AM - 5.00 PM
Phone:07 4744 5308

 

Mary Street Supported Accommodation
7-9 Mary street Caboolture 4510
Time: 8 am – 4 pm
Phone no: 07 54953700

WA

The Beacon Emergency Accommodation, Referral and Support Service (Beacon EARSS)
9 Aberdeen Street, Northbridge, WA, 6003
(08) 9492 7100
24 hours
Adults over 18 years of age

Bunbury Emergency Accommodation, Referral and Support Service (Bunbury EARSS)
Cnr Bussell Hwy & Timperley Rd, Bunbury, WA, 6230
(08) 9721 4519 
8.00 AM - 4.00 PM Monday to Friday
Adults over 18 years of age

Geraldton Emergency Accommodation, Referral and Support Service (Geraldton EARSS)
42 Ainsworth Street, Geraldton, WA, 6530
(08) 9964 3627 Extension: 121
8.00 AM - 4.00 PM Monday to Friday
Adults over 18 years of age

 

Kalgoorlie Emergency Accommodation, Referral and Support Service (Kalgoorlie EARSS)
Corner O'Berthur and Hopetoun Street, South Kalgoorlie,  WA, 6430
(08) 9021 2255
9.00 AM - 3.00 PM Monday to Friday
Adults over 18 years of age
 

Assisted Rental Pathways Program (ARPP)
10-18 Lavant Way, Balga, WA, 6061
(08) 9349 7488
9.00 AM - 5.00 PM
Adults over 18 years of age
 

Family Accommodation Program (FAP)
10-18 Lavant Way, Balga, WA, 6061
(08) 9349 7488
9.00 AM - 5.00 PM Monday to Friday
Adults over 18 years of age

 

Respecting and supporting diversity and inclusion among our homelessness services 

The Salvation Army Homelessness Stream is committed to providing services that are inclusive and welcoming to all people – regardless of age, culture, ability, language spoken, sexual orientation, gender identity, gender expression and intersex status.  

Our homelessness services are informed by a Model of Care which is based on current best practice evidence and supported by an intersectional human rights framework. The following elements of the Model of Care underpin The Salvation Army’s homelessness support services: 

What works matters to us. We look at evidence and research to tell us how, when and where best to assist, we safely collect, store and analyse data, listen to the people accessing our services, and we adjust our systems. We analyse our homelessness programs’ fulfilment of people’s aims and goals over time to see how they can be improved.

People should be able to know what we do, find us when they need us, and approach us from wherever they are or have us join with them whatever the barriers might be. Through a No Wrong Door approach, we work alongside each person to identify what is needed, provide service, and find and refer to a service that can help in other areas.

Our highest priority is the safety of the people we serve and our staff. We use established tools, practices and systems to assess risk and act to ensure safety, especially at known critical points of risk. We are flexible to meet the needs of people, using our data and reporting to understand emerging situations and trends, while maintaining an agile workforce, ready to provide the best care in challenging situations, and work to mitigate underlying causes of risk.

We guarantee that we work in a way that is open and accountable to the person we are assisting and to the community, using professional standards and services to support the work we do. We check and monitor our work and people to ensure a workforce that will manage sensitive matters with honesty and in good faith. Our workforce is professionally trained, accredited and supported.

We work on behalf of, with, and through, people to address barriers and improve systems, collaborating and working with others when necessary or to enhance the result. We actively work to empower people to advocate on their own behalf and, through awareness of available supports and resources, to exert choice and control over their situations.

Ending homelessness is only possible with a strong focus to assist people to keep or find suitable, safe and affordable housing – not just building more homeless shelters. We employ a variety of approaches to housing, mirroring the diversity of need, and work to match each person and household to the best outcome. We are family-focused, engaging children’s and parenting support and linking to resources to best support the family to maintain housing and connect to the community in which they live.

Housing is a human right, and we fight to have that right observed. We provide accredited services where people’s rights are enshrined in law, and systems to encourage people to share their experience with us so we can continuously improve our services. People using our homelessness support services are encouraged to know and exercise their rights, including consumer rights to a quality service.

Our services place the individual at the heart of care and recognise in practice an individuals’ right to guide the work we do together; acknowledging that we facilitate, rather than determine, a person’s journey. We recognise and reinforce an individual’s abilities, strengths and capabilities, linking to community supports, harnessing these to work through and overcome difficult situations.

We acknowledge the traumas that lie at the heart of homelessness. Our services support positive environments that provide safety and opportunities for people to gain control and self-determination.

A fundamental feature of our homelessness services is respecting and accommodating a person’s cultural identity and affiliation. We celebrate and value all people in culturally safe environments where acceptance of a broad range of human experience strengthens us all and difference is held as a virtue. We know that culture is central to a person’s identity and sense of belonging and our practices ensure cultural rights, values, beliefs and expectations are respected.

We build on the rich tradition of supportive pastoral practices that meet or facilitate physical, psycho-social, spiritual and emotional needs, without discrimination or obligation, connecting to people in the way and to the extent they wish.

Lesbian, Gay, Bisexual, Transgender, Intersex, Queer/Questioning, Asexual/Ally: we affirm the rights of the people who identify through this evolving (hence ‘+’) representation of people’s expression of their own gender and sexuality. Our services are sensitive to, and inclusive of, the needs of LGBTIQA+ people. We are committed to making sure our services are safe and welcoming spaces enabling LGBTIQA+ people to thrive.

The right to self-determination and cultural safety for Aboriginal and Torres Strait Islander peoples is respected and upheld. We are committed to delivering culturally safe services to Aboriginal and Torres Strait Islander peoples.

The voice of people who have experienced homelessness is central to designing and delivering effective responses to homelessness across the organisation; recognising that people with a lived experience of homelessness are uniquely placed to offer insight, opinion and critique on all aspects of our services.

Demonstrating our commitment to inclusion in our homelessness support services 

We recognise the challenges and barriers experienced by people who are Aboriginal or Torres Strait Islander, LGBTIQA+, culturally and linguistically diverse, living with a disability and/or from a migrant or refugee background. We are committed to making sure our Salvation Army homelessness support services are safe and welcoming spaces. We offer equity of access to support as a core condition of service delivery. Some of the ways we demonstrate this commitment are through: 

  • Ensuring all people participate in, and have control over, decision making matters which affect their lives 
  • Providing staff with workplace cultural support and professional development, including opportunities to critically reflect on their own beliefs, values and understanding of culture(s) and the perspectives of others, and are committed to learning to avoid barriers and cultural biases in service delivery
  • Providing access to appropriate and trained interpreters
  • Getting to know clients to ensure we have a genuine understanding about what is important to them and our services are culturally safe for them 
  • Actively engaging the expertise of relevant cultural and support organisations, advocates, community leaders, elders and individuals to develop our understanding of the unique issues facing our communities and peoples 

Homelessness support services that welcome First Nations peoples

  • Facilitating pathways and opportunities for Aboriginal and Torres Strait Islander peoples to connect with Aboriginal and Torres Strait Islander staff members and Aboriginal and Torres Strait Islander organisations relevant to their needs 
  • Committing to advancing The Salvation Army Reconciliation Action Plan and acknowledging the Traditional Owners of country in meetings, events and gatherings
  • Connecting with elders in communities to develop local partnerships 
  • Embracing and participating in Aboriginal and Torres Strait Islander days of significance; recognising history, culture and achievements 

Homelessness support services that welcome people from the LGBTIQA+ community

  • Maintaining confidentiality and not disclosing a person’s gender identity, sexual orientation, or intersex status without consent
  • Respecting people’s genders by correctly using names and pronouns
  • Developing and maintaining relationships with LGBTIQA+ specialist services
  • Facilitating LGBTIQA+ training for our staff to ensure our services are inclusive 
  • Ensuring local services have procedures and practice guidance to implement LGBTIQA+ inclusive services 

Homelessness support services that welcome people living with a disability

  • Delivering services and programs that are designed in such a way that any person living with a disability can participate in all programs, events and activities 
  • Ensuring our physical and social environments are accessible and safe  
  • Ensuring people with disability have the same opportunities as other people to access buildings and other facilities  
  • Ensuring people with disability receive information from our services in a format that will enable them to access the information readily 
  • Ensuring people with disability have the same opportunities as other people to provide meaningful feedback to our services, including comments, compliments and complaints, and have the same opportunities as other people to participate in all public consultation by The Salvation Army

Further resources and useful information

The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive. We are committed to the safety and wellbeing of people of all ages, particularly children.

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The Salvation Army is an international movement. Our mission is to preach the gospel of Jesus Christ and to meet human needs in his name with love and without discrimination.

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