2022 NSW Flood Inquiry - NSW Government-commissioned independent expert inquiry - May 2022
Overview
The Salvation Army’s submission to the 2022 NSW Floods Inquiry outlines its extensive involvement in disaster response and recovery, particularly during the catastrophic floods in New South Wales and Queensland. Drawing on its experience and mission to support vulnerable communities, the organisation provided over 40,000 meals, assisted more than 28,000 households, and distributed over $6 million in financial and material aid. The submission highlights the importance of inclusive, community-centred disaster management and calls for systemic improvements in planning, coordination, and support services.
The document also critiques the timing of the inquiry’s submission deadline, noting that it limited the ability to reflect on long-term recovery efforts. The Salvation Army urges the NSW Government to better recognise and resource community organisations, improve insurance accessibility, and address housing needs post-disaster.
Key Points
- Insurance Reform: High premiums and underinsurance are major barriers to recovery. The submission recommends abolishing stamp duty on home and contents insurance and including insurance guidance in disaster preparedness materials.
- Emergency Planning: The Welfare Services Functional Area supporting plan should be revised to clarify the role of community organisations in large-scale emergencies, especially given the increasing frequency of widespread disasters.
- Coordination and Communication: A register of organisations willing to support evacuation and recovery centres should be established, with timely notifications and a clear government contact point to improve coordination.
- Recovery Hubs: Co-located services at recovery hubs ease the burden on affected individuals. The Salvation Army calls for adequate funding (estimated at $20–30 million) to maintain its presence and services at these hubs.
- Financial Assistance: While immediate financial aid is appreciated, independent financial counselling should be available at recovery centres to help individuals navigate insurance and debt issues.
- Housing: Short- to medium-term housing solutions are critical. The submission recommends identifying government land for temporary housing to help families remain within their communities during reconstruction.