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Find help for domestic violence

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You don't have to live with abuse. Support is available.

If you are in immediate danger, call 000

The Salvation Army has a range of services that can help you find safety and support.

Whether it’s psychological, emotional, physical, sexual, verbal, social or financial abuse you’re confronted with, we can talk through your options and work out a course of action.

You can reach out at any time. We offer support, strategies for keeping the family together and help finding the services you need. If you are considering leaving your home, we can help with crisis accommodation. If you and / or your children, or someone you know, is safe right now, but need help, please contact the following service in your state. These services can provide the advice, support and referrals you need to find safety.

If you are not sure which service to contact, reach out to 1800 RESPECT (1800 737 732). 

Select your location.

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Australian Capital Territory

Domestic Violence Crisis Service

This crisis service provides telephone support, attendance with police at family and domestic violence incidents, access to safe emergency accommodation, safety planning and referrals to support services.

A crisis intervention professional will answer the call. They do not pressure people to leave, call the police or involve the courts.

p 02 6280 0900

Safer in the Home

Safer in the Home are supporting women and children experiencing family violence to stay safely in their family homes or their homes of choice, providing support through the funding basic security upgrades for low risk women and families.

1300 694 167

9.00am - 5.00pm Monday to Friday

New South Wales

Domestic Violence Line

When you call the Domestic Violence Line, the call will be answered by a trained female counsellor who is sensitive to the needs of women who have experienced domestic and family violence. You can ring as often as you need to at any time, day or night.

1800 65 64 63

Safer in the Home

Safer in the Home supports women and children experiencing family violence to stay safely in their family homes or their homes of choice, providing support through the funding basic security upgrades for low risk women and families.

1300 694 167

9.00am - 5.00pm Monday to Friday

 

Northern Territory

Alice Springs

  • Alice Springs Women’s Shelter 08 8952 6075
  • Central family violence counsellor 08 8952 6075
  • Central Australian Aboriginal Congress 08 8951 4444
  • NPY Women’s Council domestic violence service 1800 180 840 or 08 8958 2374
  • Women’s information service 08 8951 5174

Darwin

  • Dawin House 08 8945 1388
  • Darwin Aboriginal and Indigenous Women’s Shelter 08 8945 2284
  • Catherine Booth House (The Salvation Army) 08 8981 5928
  • Larrakia Nation 1800 101 645
  • Young Women’s Christian Association 08 8932 9155

Katherine

  • Wurli Wurlingang Health Service 08 8972 9100
  • Katherine Women’s Crisis Centre 08 8972 1332
  • Katherine domestic and family violence counsellor 08 8971 0777 

Nhulunbuy

  • Crisis Accommodation Gove 08 8987 1166
  • Anglicare Nhulunbuy 08 8987 3022

Tennant Creek

  • Tennant Creek Women’s Refuge – 08 8962 1940
  • Anyinginyi Health Aboriginal Corporation – 08 8962 2615
  • Piliyintinji-Ki Stronger Families Women's Centre – 08 8962 2074
  • Barkly Regional Alcohol and Drug Abuse Advisory Group – 08 8962 1136
  • CatholicCare – 08 8962 3065

Queensland

Sunshine Coast and Gold Coast

The Salvation Army provides Specialist Family and Domestic Violence support from the Sunshine Coast to the Gold Coast and in Mackay.

8.30am - 4.30pm, Monday to Friday

If you have an emergency or you are in any danger (and we are outside of business hours), call emergency services on 000 or DVConnect on 1800 811 811.

DVConnect

DVConnect provides state-wide domestic, family and sexual violence crisis counselling, intervention, information and pathways to safety (emergency housing and refuge).

Your call will be answered by an experienced domestic violence crisis counsellor. They will ask you a series of questions to understand your situation. They will then provide you with the options available to you so you can decide your next step.

24 hours per day.

1800 811 811

Safer in the Home

The program is designed to support women and children experiencing family violence to stay safely in their family homes or their homes of choice, providing support through the funding basic security upgrades for low risk women and families.

Safer in the Home is delivered by The Salvation Army and supported by the federal government.

p 1300 694 167

Hours of operation: Mon-Fri 9:00am - 5:00pm

South Australia

Domestic Violence Crisis Line

The Domestic Violence Crisis Line is a state-wide service offering assistance to women experiencing domestic violence in South Australia by providing information, counselling and safe accommodation options.

24 hours per day.

1800 800 098

Safer in the Home

The program is designed to support women and children experiencing family violence to stay safely in their family homes or their homes of choice, providing support through the funding basic security upgrades for low risk women and families.

Safer in the Home is delivered by The Salvation Army and supported by the federal government.

p 1300 694 167  

9.00am - 5.00pm, Monday to Friday

Tasmania

Family Violence Response and Referral Line

This line offers an information and referral service where callers are able to access counselling, information and other support services.

24 hours per day

1800 633 937 

Tasmania Family Violence Counselling and Support Service

Services are available to anyone, including children and young people, who need support or information because their partner, ex-partner or family member is or has been violent or abusive to them. People can self-refer, or be referred by another person or service.

  • 9.00am - midnight, Monday to Friday.
  • 4.00pm to midnight Saturday, Sunday and public holidays.

1800 608 122 

Visit the Tasmania Family Violence Counselling and Support Service website

Safer in the Home

The program is designed to support women and children experiencing family violence to stay safely in their family homes or their homes of choice, providing support through the funding basic security upgrades for low risk women and families.

Safer in the Home is delivered by The Salvation Army and supported by the federal government.

1300 694 167

9.00am - 5.00pm, Monday to Friday

 

Victoria

Safe Steps

Safe Steps family violence response centre is Victoria’s statewide first response service for women, young people and children experiencing family violence. 

1800 015 188

24 hours

The Orange Door

The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children.

9.00am - 5.00pm Monday to Friday

Safer in the Home

Supporting women and children experiencing family violence to stay safely in their family homes or their homes of choice, providing support through the funding basic security upgrades for low risk women and families.

Safer in the Home is a national program.

1300 694 167

9.00am - 5.00pm Monday to Friday

Western Australia

Women’s Domestic Violence Helpline

The Women’s Domestic Violence Helpline provides support and counselling for women experiencing family and domestic violence. This includes phone counselling, information and advice, referral to local support services, contact with police if needed and support in escaping situations of family and domestic violence. The service can also refer women to safe accommodation. 

A telephone based interpreting service is available if needed.

24 hours per day

07 9223 1188 or 1800 007 339

Safer in the Home

The program is designed to support women and children experiencing family violence to stay safely in their family homes or their homes of choice, providing support through the funding basic security upgrades for low risk women and families.

Safer in the Home is a National program (based in Melbourne) delivered by The Salvation Army and supported by the federal government.

p 1300 694 167

9.00am - 5.00pm, Monday to Friday

Safety plan

It is helpful to have a safety plan in place to protect yourself and your children while you are experiencing family violence. These actions can help you as you plan your next step:

  • Report every instance of violence and abuse to the police
  • Have a mobile phone with you at all times in case you need to call 000
  • Ask neighbours to call the police on 000 if they hear fighting, shouting or noises that sound like violence
  • Keep the numbers of your local police station, taxi service, any emergency accommodation and domestic violence service providers in your mobile or wallet
  • Keep records of any contact with your current or former partner, including saving abusive text messages, voice mail messages, emails, and social media posts or messages, and report them to the police
  • Keep in touch with your support worker (if you have one)
  • Clear the online search history on your computer, device and on social media and try to use a computer or device outside of the home, such as friend’s phone or computer at a library
  • If possible, have a spare mobile phone with prepaid credit on it
  • Have a list of places you can go where you feel safe
  • Locate accommodation that will take pets or find carers for your pets, you can find these through the state-wide services listed above
  • Do a practice run if possible
  • Have an emergency bag packed for when you feel unsafe or things get out of control

Emergency bag checklist

  • Cash, debit and credit cards
  • Bank account details
  • Medicare card, medical records, prescriptions
  • Your’s and your children's ID, such as driver's licence, birth certificates, passports
  • Lease or rental agreement, or mortgage papers
  • Centrelink info, tax file number
  • Legal papers, such as residency documents
  • Copies of Domestic or Family Violence Orders
  • Clothing for you and your children
  • Recent photo of your ex-partner
  • Spare key to your house and car
  • Personal items such as your jewellery or the kids' toys

1800RESPECT have created a helpful downloadable checklist (pdf) to help.

Case Study: Help and hope is available

Kate (name changed for privacy) and her two young children came to The Salvation Army Family Violence Services after experiencing significant family violence perpetrated by her ex-husband and his family.

Kate spoke very little English and did not know where to turn for support. When she presented at the service she and her two young children were homeless after fleeing the family home. They were fearful for their lives and had no money and no belongings.

In the days that followed, Family Violence Services was able to find emergency accommodation for the family, support Kate to link in with Centrelink to access financial assistance and provide clothing, toys, toiletries and food to the family. 

Over the next few months, Family Violence Services supported Kate to obtain long-term safe housing, link the family with health services and legal support and the children in with schooling and childcare.

At the end of the support period the family was thriving. They were living in safe and stable accommodation, while the children were attending school and child care. Kate was able to secure a job, which gave her a steady income and they were beginning to recover from the impact of the violence they had experienced.

Find out about our Safer in the Home program

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The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive. We are committed to the safety and wellbeing of people of all ages, particularly children.

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The Salvation Army is an international movement. Our mission is to preach the gospel of Jesus Christ and to meet human needs in his name with love and without discrimination.

salvationarmy.org.au

13 SALVOS (13 72 58)

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