Mobile Support Team
The Mobile Support Team supports singles, couples and families who are experiencing homelessness and/or housing insecurity by providing Case Management support in a community setting. We provide this service across Brisbane and surrounding areas.
This service has no barriers to access and is not tenancy specific, following people as they transition between different accommodation and/or housing settings, as well as in and out of homelessness. Support is provided for duration of need.
We understand that housing challenges are often complex, nuanced and impacted by intersectional issues like trauma, poverty, mental health concerns, disability, physical health concerns, substance use and family and domestic violence. We hope to work alongside people to address these barriers and facilitate sustainable changes that work for them.
Mobile Support
Our mobile support program provides case management services to individuals, couples and families either in their own home, temporary living situations, supported housing, in a community setting or in public spaces.
We work with people experiencing homelessness, people transitioning from homelessness into housing, and people residing in housing who identify issues with sustainment and adopt a housing first approach wherever possible.
Our Approach to Case Management
We strive to adopt holistic approaches that address all aspects of people’s needs, identify people’s strengths and capabilities and encourage participants to actively participate, design and review the support that they receive.
Case Management may include assistance with:
- Transitioning to secure, sustainable long-term housing
- Addressing barriers to maintaining and gaining housing through connections & referrals to relevant support such as legal, financial, health and other services.
- Developing skills and rebuilding confidence to manage and sustain tenancies
- Connection to local support and resources in line with community development principles and in collaboration with our TSA Community Development Specialists.
Dedicated Chaplain
The Chaplains role is broad and varied with its emphasis on offering practical, emotional and spiritual support. Salvation Army Chaplains are skilled listeners who respect the religious traditions, faiths or beliefs of those who seek help. The highest level of professional confidentiality can be expected when you speak to a Chaplain.
Commitment to End Homelessness
The Salvation Army is committed to ending homelessness through the functional zero method. We aim to end homelessness whenever possible and, if not, ensure that it is brief, rare and non-re-occurring.
We are a Regional Member of Brisbane Zero and have involvement in a range of cohort strategies, alongside contributing data to the By-Name List and using the common screening tool - The Australian Homelessness Vulnerability Triage Tool (AHVTT) - to understand people's needs and match them with appropriate housing and support services.