QLD & NSW Flood Crisis - March 2022

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Residents wading in flood water

Please donate to help people across QLD & NSW hurt by floods

The unprecedented floods and storms across eastern parts of Australia are leaving people devastated. Lives lost, families fighting to survive, and homes and business destroyed on a level we have never seen before.

Tens of thousands of families have been displaced, forced to leave everything behind, making it the largest recuse and evacuation effort ever. Families still don’t know when they can return, or what they will find when they do.

The Salvation Army Emergency Services Team and volunteers have served more than 40,000 meals and refreshments in 25 evacuation centres in the first two weeks of the floods. Right now, the team continues to support people escaping the floodwaters in the Lismore evacuation centre, while being in full operation in over 20 recovery hubs in QLD and NSW as the water subsides.

But our services are being stretched to the very limit.

With more support needed to provide emergency care in the days and weeks ahead, your help is urgently needed now to leave no one in need.

Please make a generous donation now, to support people and families
left devasted from the QLD & NSW flood crisis.



Your Salvos action begins on the front line. Where people need help now simply to survive. Hot meals for emergency workers. Emotional care for those challenged to cope.


In the weeks straight after this disaster, you will be there for the clean-up and rebuild. This is the time of sleeves-rolled-up side-by-side hard work. Your Salvos action includes recover grants (cash), vouchers for clothes and furniture, Salvos care and comfort.


Flood waters may recede. Yet the long months of hard work after a disaster can be dangerous if survivors feel forgotten and left behind. You continue to provide Salvos counselling care months, and even years later, so no one needs to feel they are all alone.

In the unlikely event that funds raised exceed the amount required to meet the emergency needs of people in affected areas of QLD and NSW, we will ensure the excess funds are used for broader Salvation Army emergency and disaster responses.

1 Donation details


$20 per month will help Salvos provide emergency food, clothing, and toiletries whenever disaster strikes

$70 can help provide emergency food, water and support on the front line

Australian Disaster Relief

on the of the month

NB: There is a minimum of $10 on recurring payments.

2 Direct debit details

Alternatively, you may complete and send the Regular Direct Debit Authority Form to us by mail / fax or email donations@salvationarmy.org.au

3 Your details


Remember my details for next time:

4 Your Comments
5 Terms and Conditions

Customer DDR Service Agreement

Our commitment to you

This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between The Salvation Army (New South Wales / Queensland) Property Trust and you. It sets out your rights, our commitment to you and your responsibilities to us together with where you should go for assistance.

Also, we will issue an Annual receipt statement at the end of the financial year unless otherwise requested by you.

Initial terms of the arrangement

In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for donation to The Salvation Army to be used within Australia (unless you specify otherwise) to help provide assistance to those in need.

Drawing arrangements

  • The first drawing under this Direct Debit arrangement will occur on your nominated day.
  • If any drawing falls due on a non-business day, it will be debited to your account on the next business day following the scheduled drawing date.
  • We will give you at least 14 days notice in writing when changes to the initial terms of the arrangement are made. This notice will state/ may include the new amount, frequency, next drawing date and any other changes to the initial terms.
  • If you wish to discuss any changes to the initial terms, please contact The Salvation Army, Communications & Public Relations Department, P.O Box A229, Sydney South NSW 1232, or phone 13 SALVOS (13 72 58), or email donations@salvationarmy.org.au

Your rights

Changes to the arrangement

  • If you want to make changes to the drawing arrangements, contact us The Salvation Army, Communications & Public Relations Department, P.O Box A229, Sydney South NSW 1232, or phone 13 SALVOS (13 72 58), or email donations@salvationarmy.org.au

These changes may include:

  • deferring the drawing; or
  • altering the schedule; or
  • stopping an individual debit; or
  • suspending the DDR; or
  • cancelling the DDR completely.


Direct all enquiries to us, rather than to your financial institution, and these should be made at least 14 days or 10 working days prior to the next scheduled drawing date. All communication addressed to us should include your Supporter ID number.

All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.


  • If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting The Salvation Army, Communications & Public Relations Department, P.O Box A229, Sydney South NSW 1232, or phone 13 SALVOS (13 72 58), or email donations@salvationarmy.org.au
  • If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
    • within 5 business days (for claims lodged within 12 months of the disputed drawing); or
    • within 30 business days (for claims lodged more than 12 months after the disputed drawing)
  • You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.

Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.

Your commitment to us

It is your responsibility to ensure that:

  • your nominated account can accept direct debits (your financial institution can confirm this); and
  • that on the drawing date there is sufficient cleared funds in the nominated account; and
  • that you advise us if the nominated account is transferred or closed.

If your drawing is returned or dishonoured by your financial institution, The Salvation Army may contact you to negotiate either an extra debit or the receipt issued will be invalidated. No more than 2 (two) defaults are permitted. After this, The Salvation Army will notify you that the DDR will be cancelled. Any transaction fees payable by us in respect of the above will be payable by you to The Salvation Army.

*Required field

The Salvation Army cares about the privacy of your personal information and is committed to upholding the Australian Privacy Principles. We have strong policies and procedures in place to ensure your information remains secure and confidential. Your personal information will be carefully protected by The Salvation Army and will never be sold to others. Click here for more information.

The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive. We are committed to the safety and wellbeing of people of all ages, particularly children.

Diversity & Inclusion logo

The Salvation Army is an international movement. Our mission is to preach the gospel of Jesus Christ and to meet human needs in his name with love and without discrimination.


13 SALVOS (13 72 58)

Gifts of $2 or more to the social work of The Salvation Army in Australia are tax deductible.Details and ABNs

Hope where it's needed most