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The Professional Standards Unit

The Professional Standards Unit (PSU) has the job of making sure that The Salvation Army  provides maximum protection from inappropriate actions for people who access our services, and for all people who serve within our organisation.

To achieve this outcome, PSU has a number of roles, including:

  • Developing policies and procedures
  • Providing advice, support & training
  • Oversight of Integrity Checking processes
  • Responding to enquiries and reports of misconduct and/or abuse.
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Complaints or concerns about child abuse

Complaints about abuse by any person associated with The Salvation Army must be reported to The Professional Standards Unit.  Please contact PSU on:

Phone: (03) 8878 4500

Professional Standards Unit (marked ‘Confidential’)
PO Box 479
Blackburn VIC 3130

You can raise a concern or make a complaint in writing (handwritten or electronic), by phone or you may choose to make a complaint through your legal representative.

The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive. We are committed to the safety and wellbeing of people of all ages, particularly children.

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The Salvation Army is an international movement. Our mission is to preach the gospel of Jesus Christ and to meet human needs in his name with love and without discrimination.

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Gifts of $2 or more to the social work of The Salvation Army in Australia are tax deductible.Details and ABNs

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