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The Professional Standards Unit

The Professional Standards Unit (PSU) has the job of making sure that The Salvation Army  provides maximum protection from inappropriate actions for people who access our services, and for all people who serve within our organisation.

To achieve this outcome, PSU has a number of roles, including:

  • Developing policies and procedures
  • Providing advice, support & training
  • Oversight of Integrity Checking processes
  • Responding to enquiries and reports of misconduct and/or abuse.
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Complaints or concerns about child abuse

Complaints about abuse by any person associated with The Salvation Army must be reported to The Professional Standards Unit.  Please contact PSU on:

Email: professionalstandards@aus.salvationarmy.org
Phone: (03) 8878 4500
Post: 

Professional Standards Unit (marked ‘Confidential’)
PO Box 479
Blackburn VIC 3130

You can raise a concern or make a complaint in writing (handwritten or electronic), by phone or you may choose to make a complaint through your legal representative.

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The Salvation Army Australia is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by caring for people, creating faith pathways, building healthy communities and working for justice.

The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

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We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are delivered through the lenses of local mission delivery, sustainability, safety culture and inclusive practice. We are committed to the safety and wellbeing of people of all ages, particularly children.

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Gifts of $2 or more to the social work of The Salvation Army in Australia are tax deductible.Details and ABNs

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