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Specialist Salvos chaplain supporting women in crisis and beyond

24 November 2021

Specialist Salvos chaplain supporting women in crisis and beyond

Family violence chaplain Melanie Cop (right), works to support women in refuges, safe houses and in the wider community.

Written by Simone Worthing

The Salvation Army will be among the millions who observe the annual United Nations Day for the Elimination of Violence Against Women on 25 November. Salvos Domestic and Family Violence chaplain Melanie Cop supports women in crisis and beyond and says as well as practical and spiritual support, “the most valuable thing I can do is to be present”.

Violence against women and girls (VAWG) is one of the most widespread, persistent, and devastating human rights violations in our world today. The COVID-19 pandemic has intensified VAWG around the world, including Australia.

In general terms, VAWG manifests itself in physical, sexual, and psychological forms, encompassing intimate partner violence, sexual violence and harassment, human trafficking, female genital mutilation, and child marriage.

In the 2020-21 financial year, the Salvos in Australia assisted more than 5800 women and children and provided more than 63,000 sessions of care to those at risk of, or experiencing, domestic and family violence (DFV). Salvos services include crisis, emergency, transitional and long-term housing, counselling, casework, outreach, and support.

Chaplain’s role

Captain Melanie Cop is a Salvation Army officer and family violence chaplain. She visits women in refuges, safe houses, and those the Salvos support in local communities.

“Everyone has a story,” Melanie says. “Some of the stories I hear are of triumph and overcoming, some are of sorrow and loss, and then there is everything in between. Women share stories with me of some of their darkest and most terrifying experiences – stories that keep them awake at night and bring terror in the shadows.

“I listen to these stories without judgement,” she says. “Tears may flow, and I hold their hand, but the most valuable thing I can do is to be present. We want to provide hope, safety and care, but tragically, not all stories have a happy ending.”

One of the refuges where Melanie works is a short-term stay centre. It’s the first point of call for women and children escaping from their homes due to family violence and needing crisis support.

“The DFV team works with the police, hospitals and other service providers – whatever is needed – to make sure the women are safe,” Melanie explains. “The team arrange paperwork, crisis payments and longer-term accommodation. We look after the women physically and emotionally. We are there alongside them.

“Longer-term support may include being with a family in court, attending the police station with them to make a statement, or escorting them to appointments. Other days I might organise a birthday party, picnic, or back-to-school supplies. Each day is different.

“As chaplain, I offer spiritual care through prayer or study, or offer a faith connection best suited to the person’s faith or belief.”

Local support

Melanie (pictured below on the left) connects with women, children, and families from all backgrounds, cultures, faiths, the LGBTIQA+ community and those who are differently abled. It’s not recommended for victim-survivors to stay in their local area, so a large part of her role is to connect them with their new communities.

In some areas, refuges are already well connected to local Salvos churches. In non-pandemic times, local Salvos teams involve and support clients in activities such as women’s groups, playgroups, art therapy, coffee catchups, Christian yoga, and craft. They aim to help meet individual needs as well.

“These churches also invite the women to Christmas activities and services, donate gifts to their children, and celebrate them as part of their family. All these activities give the women a sense of normality and some distraction as well,” Melanie says.

“COVID-19 has been our biggest challenge in terms of not being able to provide safe human connection, hugs, and face-to-face contact. Language and culture barriers are also challenging – trying to support the women who don’t [have strong] English.”


The Salvos also provide an extensive network of social services that Melanie and her colleagues can tap into.

“I’ve been able to refer people to homelessness services, detox and rehab support, Salvos Stores, and others,” she says. “Other churches pray for us and offer support also.”

Community connections for food resources, including SecondBite and OzHarvest, also play an important role in supporting the women.

“Resources and budgets are one of our biggest challenges,” Melanie shares. “We rely on our Salvos Red Shield Appeal and community support to provide a welcoming, secure and empowering space to the adult and child victim-survivors of family violence who access our services.”

Violence hurts all

Although Melanie works with female victim-survivors, she emphasises: “Men, infants to young people, same-sex couples, the elderly, even pets, experience family and domestic violence – across all communities, ages, cultures and genders, although we know that women are disproportionately victims of family violence.

“And perpetrators have many faces – partners, adults, children, neighbours, parents and grandparents.”

“Violence can also present as intimidation, emotional, financial and spiritual abuse, coercive control, threats, gaslighting, manipulation and male privilege,” she says.

Self-care for well-being

On a personal note, Melanie is training in Forest Therapy – a practice that aids in dealing with trauma, grief, a range of mental health issues and general well-being, with time in nature.

“My work is really driven, and I need to recharge myself and take time out. Our clients do. We all do. Forest Therapy gives us all a chance to stop, focus, calm down and experience a sense of peace. These are some of the best gifts of life,” Melanie says.

Domestic and family violence - how we can all help

Salvation Army officer and family violence chaplain Melanie Cop says we all have a role to play in supporting women and others who may be subject to domestic and family violence (DFV). She says: “If you have a ‘gut feeling’ that something is not quite right with a friend or family member, it’s important to check in with them.

“If a woman suddenly goes off the grid and is not contacting her family or friends, it’s definitely concerning. So, too, are physical signs, depression, no available finances, having to ask permission to do things or being constantly checked upon.

“It’s not always about encouraging the woman to leave her situation; it’s about asking questions, knowing and communicating other options, and connecting them to the right services,” she says. “[There are a range of services] that can give the women the knowledge they need to move in a positive direction,” Melanie advises.

“If safety and well-being is an issue, then further intervention is required. This may mean calling 000 in an emergency.”

Getting help

In an emergency – 000

1800RESPECT (1800 737 732)

Click here for our Salvation Army services 

Safe Steps on 1800 737 732 or email:​

Lifeline – 131114

​Men’s Referral Service - 1300 766 491 or







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