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Telecommunications Financial Hardship Support


If you are experiencing financial difficulty and wish to discuss Telstra payment options, available for you, call us on 13 22 00 and say “payment options”. Read our Financial Hardship Policy or view Telstra's Access for Everyone Page


Hardship Inquiries: 1800 505 201, Hours of Operation: Monday - Friday 9.00am - 5.00pm EST

Virgin Mobile

***If you have experienced financial hardship as a result of recent bushfire or flood impacts please contact us on 1300 304 090***
You are able to contact our representatives between 8.30am to 5.00pm EST on 1300 304 090


If you are having a problem paying your bill, or you wish to discuss options available to you to minimise your bill, call Customer Service today on 13 14 23 (option 3). Monday - Friday 8am - 7:30pm AEDST, Saturday - Sunday 9am - 6pm AEDST, Public Holidays 9am - 6pm AEDST


If at any time you have questions about your account or are experiencing financial difficulties, please do not hesitate to contact us by calling 1527 from your Vodafone mobile, 1300 650 405 from any other phone (8am to 8pm AEST, 7 days a week).

Personal mobile safety. Your mobile device can hold a lot of personal information about you. So it's important to know how to prevent unwanted access to your mobile device and associated accounts


Visit Telstra's Personal Mobile Safety site for practical information for users to improve their personal mobile safety and includes a series of useful tips.
WESNET (Women’s Service Network) have endorsed the page and believe it will be a valuable resource to educate agencies and women impacted by domestic violence to understand technologies and how to increase their safety.

Sample list of Telco hardship programs contacts above

Visit the website of your telecommunications provider for information about their financial hardship support options.

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