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Volunteer for Emergency Services

Volunteers have provided invaluable support to The Salvation Army over many years.  People volunteer for emergency service teams to participate in a community service which they consider is worthwhile.


Of the Volunteer

  • to take the job seriously and behave responsibly
  • to be prompt and reliable
  • to work at the highest possible standard
  • to be a faithful representative of the organisation
  • to have a professional attitude toward voluntary work
  • to obey rules of care and protection

Of The Salvation Army

  • to care for the volunteers working with them
  • to set clear job descriptions
  • to help volunteers know how important they are to our service
  • to include volunteers in training programs and social activities


Of The Salvation Army

  • to expect the volunteers to be in complete accord with the organisation

Of the volunteer

The Salvation Army values the support and service of volunteers and we endeavour to:

  • treat volunteers as co-workers
  • to inform volunteers about the organisation: its people, policies, structure, programs
  • provide training for the job
  • provide guidance and direction by someone who is experienced and knowledgeable in emergency services
  • listen to the volunteers, and the suggestions they make, as they offer constructive advice and criticism
  • respect the volunteers as individuals with thoughts, feelings and emotions
  • have volunteers covered by insurance have service appropriately and effectively recognised


The Salvation Army has volunteer workers insurance cover for personnel. Private vehicles used must be covered personally by full comprehensive insurance as per registration form.


It is mandatory for all emergency services workers to attend a Salvation Army induction training program.The Salvation Army has a commitment to provide support and encourage ongoing training to all team members including:

  • Introduction to emergency services
  • History and philosophy of the service
  • Basic local operation
  • Health and safety

On-going Levels

  • Advanced local operation
  • Use and maintenance of equipment
  • Basic first aid
  • Catering at a local level
  • Role of other emergency service groups
  • Working with other emergency service groups and community members
  • Recruiting
  • First aid (advanced course)
  • The role of The Salvation Army under the State Disaster Plan
  • Structure of Salvation Army Emergency Services
  • Responsibility for safety and resources
  • Accounting and completion of reports
  • Coordinating large scale incidents
  • Identifying and developing cooperation with other Salvation Army resources that may be needed during an emergency incident
  • Developing cooperation with other agencies
  • Training of volunteers
  • Budgeting and financial accounting
  • Awareness of critical incident stress management
  • Providing mutual peer support

The training program is to include theoretical and practical training and be supported by interactive computer programs, videos and written material.All trainees will be tested, and issued with a certificate of achievement at the satisfactory completion of each level of training.