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Key services

The Salvation Army is one of the largest national providers of welfare services.

Operating in Australia since 1880, The Salvation Army has a significant history of working with and advocating for the rights and needs of disadvantaged people in our community. Consistent with the values of human dignity, justice, hope, compassion and community, The Salvation Army is committed to the promotion of social justice and the protection of the rights of disadvantaged and marginalised people.

The Salvation Army, with an annual operating budget of approximately $700 million, provides over 1,000 social programs and activities through a network of social support services, community centres and churches across the country. 

The Salvation Army Australia has an established reputation for providing these services across the spectrum of disadvantage - working with individuals and families impacted by poverty, deprived of opportunities and activities considered part of everyday Australian life. The Salvation Army works with individuals who, due to life experiences and events, have inadequate education and training, poor health, and a sense of powerlessness that compromises their capabilities and opportunities to participate in the community.

Historically, ER services provided crisis support and assistance for disadvantaged families and individuals through the provision of material aid (e.g. food, assistance paying bills) and information, referral and advocacy. This trend has shifted in recent years, with people presenting with more complex needs and experiencing long term financial hardship due to multiple factors, including low rates of income support, unemployment or retrenchment, housing stress and disability. They are also presenting more frequently and accessing multiple agencies to help them get by.

Recognising and responding to these trends, The Salvation Army ER services are provided through “Doorways”, a philosophical context that encompasses an integrated, holistic and capacity building approach to service delivery. This approach actively seeks to address the underlying factors leading to poverty and persistent disadvantage and disengagement experienced by many people accessing Salvation Army services.

The Salvation Army is one of the largest providers of welfare services

Key services

Key services provided by The Salvation Army Australia network include:

  • Accommodation and homelessness services
  • Aged care services 
  • Children and youth at risk programs
  • Drug and alcohol support and treatment services
  • Education, training and employment support services
  • Family and domestic violence support and accommodation services 
  • Financial counselling and assistance
  • Material aid and emergency relief
  • Migrant and refugee services 
  • Out of home care services, and
  • Personal counselling and support.