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2019 North Queensland Floods

If you are in immediate danger, call 000.

Thursday 7 February at 9:00am

A second recovery hub has been opened at Townsville stadium, open 9am-5pm daily.

Townsville Stadium
Murray Sporting Complex,
Murray Lyons Drive,

Wednesday 6 February 2019 at 12:51PM:

Queensland Government's Community Recovery is monitoring the Monsoonal Trough affecting North and Far North Queensland.

Personal hardship financial assistance has been activated for some communities at this time:

You can apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

We are providing assistant and support at the Community Recovery Hub:

Open 9am to 5pm, 7 days per week.

State Government Building,
Ground Floor,
187 – 209 Stanley Street, 
Townsvile City

Tuesday 5 February 2019 at 1:07PM:

Financial assistance has now been extended to all Townsville City Council residents affected by the flood waters in North Queensland.

If you are experiencing personal hardship, you can:


The Community Recovery Hotline on 1800 173 349 


Access the online portal here


Access support and assistance at the Community Recovery Hub - Open 9am to 5pm, 7 days per week.

State Government Building,
Ground Floor,
187 – 209 Stanley Street, 
Townsvile City

Tuesday 5 February 2019 at 11:22AM:

Once it is declared safe for us to move in, we will provide details on how we can support you and how you can access assistance. 

Evacuation centres

  • Heatley High School is remaining open
  • Ignatius Park College is possibly transferring all evacuees to Heatley after lunch but unconfirmed
    Alligator Creek Bowls & Recreation Centre is possibly transferring all evacuees to Heatley after lunch unconfirmed
  • North Shore Public Cyclone Shelter is currently open

Current Situation

  • The Monsoon conditions continue in north Queensland. There has been significant flood impact in Townsville, with record breaking major flooding continuing to occur in many Townsville suburbs. 
  • 18,000 people were left without power as yesterday afternoon.
  • 1191 people were at the evacuation centres on Sunday night, with many returning to see the condition of their homes on Monday morning.
  • Disaster Declarations are in place for many areas across northern Queensland. The full extent of the impact is yet to be determined.
  • Innisfail is of concern as roads have been cut off.
  • Cairns have no fuel or fresh food supplies coming in at the moment. 

Salvation Army Emergency Response

  • Salvation Army Emergency Services (SAES) have approx. 20-30 people supporting at 3 out of 5 Evacuation Centres with catering services and emotional support around Townsville. Numbers for catering since this morning being around the 750 mark per meal. Significant increase since last night.
  • SAES teams from Mackay north remain on Standby
  • Support teams being deployed tomorrow with 11 SAES volunteers due to arrive from 4pm.
  • Food supplies donated from Woolworths and Coles
  • Community support from local Youth With A Mission (YWAM) volunteers working alongside SAES teams
  • 2 x Critical Incident Peer Support (CIPS) have been activated to be there to provide additional support to our staff.
  • Planning continues in the continued support of evacuation centres in coming days

Recovery response

  • Salvation Army recovery personnel have been placed on standby today
  • Community recovery hotline for Townsville opened this morning
  • Human Services are waiting until it's safe to commence recovery operations

If you would like to support

  • We're unable to accept goods, but if you have goods you would like to donate, please donate them to GIVIT, the Queensland government's official appointed organisation for distribution and coordination of donated goods. 
  • You can support our emergency efforts by donating today.

Disaster Assistance Information

5 February 2019

If you are in immediate danger, please call 000....

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