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Financial assistance

Financial problems affect most of us at some point in our lives. If you’re in crisis or worried about meeting your expenses, we have a range of services that can help you.

Emergency financial assistance

If you find yourself in an immediate crisis and in need of material or financial assistance, we have help available.

Our aim is to meet your immediate material needs, whilst working to understanding your situation. We want to assist you with any underlying long-term issues to prevent you from falling into, or deeper into, the poverty cycle.

Select your state to find out how to access financial assistance. 

Australian Capital Territory

If you live in ACT and need emergency assistance, please call us on 1300 371 288.

This phone number will connect you with our emergency relief assessment team. Your situation will be assessed by our qualified staff at our centralised phone centre.

Once you have completed your phone assessment, our SalvosConnect team will be able to refer you to one of our SalvosConnect community centres. There you will be able to collect your pre-approved material assistance, attend appointments, and connect with the local Salvos in your area.

New South Wales

If you live in NSW and need emergency assistance, please call us on 1300 371 288.

This phone number will connect you with our emergency relief assessment team. Your situation will be assessed by our qualified staff at our centralised phone centre.

Once you have completed your phone assessment, our SalvosConnect team will be able to refer you to one of our SalvosConnect community centres. There you will be able to collect your pre-approved material assistance, attend appointments, and connect with the local Salvos in your area.

Northern Territory

If you live in the Northern Territory, you can access assistance by calling your nearest Salvos centre.

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South Australia

If you live in South Australia you can access assistance by calling your nearest Salvos centre.

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Tasmania

If you live in Tasmania you can access assistance by calling your nearest Salvos centre.

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Queensland

If you live in Queensland and need emergency assistance, please call us on 1300 371 288.

This phone number will connect you with our emergency relief assessment team. Your situation will be assessed by our qualified staff at our centralised phone centre.

Once you have completed your phone assessment, our SalvosConnect team will be able to refer you to one of our SalvosConnect community centres. There you will be able to collect your pre-approved material assistance, attend appointments, and connect with the local Salvos in your area.

Victoria

If you live in Victoria, you can access assistance by calling your nearest Salvos centre.

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Western Australia

If you live in Western Australia, you can access assistance by calling your nearest Salvos centre.

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Financial Counselling

The Salvation Army offers a free and confidential financial counselling service for people facing financial difficulties or wanting to avoid financial difficulties in the future.

Our financial counsellors listen in a non-judgmental and caring manner. They analyse and assess your financial situation and give you information and advice about credit and debt issues.

Find out more about financial counselling

Financial freedom starts with learning the skills to manage your finances and take control. We offer a range of services designed to help you learn the skills to take control of your finances.

You’re The Boss

Moneycare’s unique financial literacy education program You’re The Boss has been written in a readily understandable, conversational English format. Program workshops focus on empowering people with the confidence to independently and competently manage their own financial affairs.

Find out more about You're The Boss

Financial coaching

The Salvation Army's financial coaching service provides information and support to help people create a money plan and review their financial position.

Financial coaching can help you review your financial position and create a money plan to protect you from crisis. Our financial coaching service can help you budget and plan for bills and expenses before they arrive.

Find out more about financial coaching

No Interest Loans Scheme (NILS)

The No-Interest Loans Scheme (NILS) offers provide loans to people on low incomes who need to purchase essential household and personal capital items.

The scheme can help you manage unexpected expenses without spiralling into debt.

Find out more about accessing NILS

Money management tools

Sometimes getting help is as simple as a nudge in the right direction. To help you take control of your finances, we’ve created this page in partnership with Westpac as resource and support to you in planning for the future, getting in front with your money and working towards a budget that helps you achieve your financial goals.

Find what you're looking for

Contact us

When you’re experiencing financial difficulties, it can seem like there’s no way out. But whatever your circumstances, there are resources available to help you take control of your finances. The first step is reaching out for help. Contact us and take control of your finances today.

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The Salvation Army acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to elders both past and present.

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