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Senior Case Coordinator The Open Door and Flagstaff

Northern and Western Melbourne

Closing Date: 19 Jan 2018 05:00 PM


Name: Tracey Peterson-Esposito
Email: adultservices@aus.salvationarmy.org
Address: PO Box 506 North Melbourne 3051

Senior Case Coordinator

The Open Door and Flagstaff

Full time 16 months contracted position

Flagstaff and The Open Door residential facilities are part of the Adult Services Network of The Salvation Army and operate 24 hours/day, 7 days per week.  The two sites provide 102 beds in total for men experiencing homelessness who have high needs, complexity or vulnerability. 

The Senior Case Coordinator is a new position created as part of our re-designed service model and will operate across the two sites. 


The role is that of a specialist case coordinator working with all Homeless services Team Leaders to assist with collaboration and case planning where required of outreach and residential clients being accommodated at Flagstaff and The Open Door.   The role provides practice wisdom authority and expert advice and assistance to the casework teams and community coordinators, fostering capacity building within the service. The role also provides management and coordination of allocation and prioritisation processes of clients working in collaboration with Team leaders, Community Coordinators and the Residential Manager.

Hours of work

  • Monday to Friday 38hrs a week
  • Access to a monthly RDO


  • The position will be remunerated at the SCHCADS Award, Social Stream level 6.3 plus
  • Salary packaging benefits


A tertiary degree qualification in Psychology, Social Work or related field is preferred and substantial experience. A minimum of 5 years case management experience in a social service environment, including leadership experience is desirable.

Professional development

Adult Services provides and values professional development, quality supervision and best practice within the sector. A strong framework of development such as performance plans and reviews, supervision, team meetings, internal and external training opportunities and a study leave policy are provided.

Further information

For a position description and application form, go to www.salvationarmy.org.au/en/About-us/work-with-us/

To discuss the position, please contact Tracey Peterson-Esposito, Homeless Outreach Services Manager on (03) 8371 7800


Your application must address the job competencies in the position description and include a covering letter, resume and completed application form.


Send applications, including the four documents, to Assistant Operational Support Manager at adultservices@aus.salvationarmy.org or Assistant Operational Support Manager, PO Box 506 North Melbourne, 3051 by COB Friday 19th January 2018.

All positions are subject to a police check and probationary period.

The Salvation Army is an equal opportunity employer.