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Complaints

You may find there are times when The Salvation Army does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experience as it will help us to continually improve the services we deliver. 

If your complaint relates to the actual or possible abuse of a child, children or a vulnerable person, please contact our Professional Standards Unit. Details of this unit are available by clicking here. 

The Salvation Army has a structured approach to resolving complaints.

We will provide you with the name of the person managing your complaint. You will also receive details of when you might expect to hear from them.

During the complaint resolution process you are free to request support and we will make you aware of what options are available.

For further information about our complaints resolution process please click here.

If you would like a copy of our Complaints Management policy, please click here.