People experiencing financial crisis are able to access the following supports:
All assistance is subject to an assessment of eligibility.
Assistance can be sought by telephoning our office or attending in person during our office hours. We aim to assist people on the day they present for services other than Budget Counselling. These services require an appointment that is usually within 5 working days.
EMERGENCY is defined as:
"An event or situation that is beyond the control of the individual or family to anticipate or prepare for"
Where a person presents for financial assistance and is not eligible, we provide information on other options as well as advocacy and referral support.
Budget counselling support will be required before financial assistance is offered if the request is not related to an identified emergency.
Monday - Friday 9am-2pm
Closed 12pm-1pm each day for lunch
Phone: Freecall 1800 033 910