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The Salvation Army has announced its decision to withdraw from residential aged care and home care services in Australia. The decision has been approved by the Board and International Headquarters. 

Residents, clients, families, staff and volunteers of The Salvation Army Aged Care and Home Care services were informed on Thursday 5 November.

Territorial Commander Commissioner Miriam Gluyas said the decision had not been an easy one, and she recognised the significance of this news for everyone impacted.

“Aged care has been part of who we are as The Salvation Army for more than a century, and we know this news will be felt deeply by many people,” she said.

Miriam said The Salvation Army’s wider mission of spiritual and social transformation remained unchanged. She explained that a provider whose primary focus is aged care would be better placed to invest in the future of these services.

“While this decision is sad for us, we believe it creates an opportunity for these services to remain strong and sustainable for residents, clients and staff for years to come,” she said.

Care continues

There are no immediate changes to care, accommodation, fees or staff as a result of this decision, and there are no plans for residents to move.

The Salvation Army will work to find a new provider in early 2027, with the transition expected to take up to two years.

“We will look for a provider that shares our values, is committed to quality care, and values its employees and residents,” Miriam said.

Salvation Army retirement villages and independent living units are not affected, except at Woodport (Erina, NSW) and Riverview Gardens (Riverview, Qld), where the retirement villages will transition alongside their respective aged care centres.

The Salvation Army’s other services continue as normal.

Grateful for our people

Miriam said the decision was not a reflection of the quality of care provided by The Salvation Army Aged Care teams.

“Every day, our Aged Care teams show what it means to love people with the heart of Jesus. Their dedication, professionalism and compassion have been tremendous,” she said.

“We give thanks for them, and for every resident, client and family who has placed their trust in us and allowed us to be part of their care.”

LINKS FOR MORE INFORMATION

The future of our Aged Care services and answers to questions (FAQs), learn more 

Residents, clients and families can find further information at agedcare.salvos.org.au or by emailing agedcaretransition@salvationarmy.org.au