Get help
We want you to thrive
We offer a wide range of support services designed to help you not just get by but truly thrive. Whether you’re looking for practical assistance, wellbeing resources, workplace guidance, or something completely different, we’re here to walk alongside you.
Our approach is about more than providing a service; it’s about creating a safe, welcoming space where you feel valued, heard and connected. We can help you build meaningful relationships, find your place in a caring community and feel supported through whatever season of life you’re in.
We offer support with:
- Advocacy (with government and non-government services)
- Centrelink support
- Clothing vouchers
- Energy Accounts Payment Assistance (known as EAPA)
- Identification documents
- Navigating housing options
- Referrals and connections to specialist services
Services you can access
Central Community Hub
Second Tuesday of every month, 10am–12pm
Outside Andrew’s Cathedral, Town Hall (Pitt Street)
Your one-stop connection point. The hub brings together a range of local services and support networks in one welcoming space. The hub is a place where everyone is invited to connect, share a meal and access practical support.
Whether you’re seeking advice, assistance, or simply a friendly conversation, you’ll find representatives from Services Australia, the Department of Communities and Justice, Anglicare and many other community organisations.
Our team is here to listen and help point you toward the right services for your needs.
Computer access
Surry Hills
Monday to Friday, 9.30am–1.30pm
Waterloo
Monday to Wednesday, 9.30am–2pm
We offer free access to our public computers for personal use.
Whether you need to check emails, apply for housing or jobs, or just get online, you're welcome to use our computers during opening hours.
Electricity and gas aid
All locations, during opening hours
Struggling to pay your electricity or gas bill due to a sudden expense or drop in income? You may be eligible for help through the NSW Government’s Energy Accounts Payment Assistance (EAPA) program — that provides electronic vouchers sent directly to your energy provider to reduce your bill.
Our friendly team can help you through the process — from contacting your provider to checking if you're eligible.
Criteria are set by the government and depend on your situation and account details.
Bookings essential
Employment support
Wednesday, 10.30am–12.30pm
Looking for work or need help with job applications?
Our team can help with resume writing, job applications and checking work updates. Whether you’re confident with technology or need extra help, we’re here to support you with your employment goals.
No bookings needed
Drop into Surry Hills to start your journey to success.
Financial counselling
Moneycare is here to help you feel in control of your finances.
We can work with you to manage your debt, develop new strategies.
We can also point you in the right direction for a No Interest Loan.
Chat with a financial counsellor online or make an appointment.
Financial support
We all face challenges at times, and it can make a big difference to know you’re not alone. At Sydney City Salvos, our Doorways team are here to listen, walk alongside you and help you find the support you need — whether it’s a one-off concern or something more ongoing.
When you phone us, you may be told you're eligible for a voucher and directed to visit either for collection:
Surry Hills Monday-Friday, 9.30am–1.30pm
Waterloo Centre Monday-Wednesday 9.30am–2pm
Form filling support
Monday, 9.30am–1.30pm
Surry Hills
Need help filling out a form? Whether it’s a paper document or an online application, our friendly team is here to assist you.
Visit the Surry Hills Community Centre for free one-on-one support with a variety of forms, from housing applications and Centrelink paperwork to ID renewals and more.
No appointment needed.
Haircuts
First Monday of the month, 10am–12.30pm
Who doesn't love a free haircut?
Come to Surry Hills to get a free haircut from Hair Aid. They also love a friendly chat and for you to feel refreshed and cared for.
Everyone's welcome — come enjoy a little self-care in great company!
Laundry facilities
Surry Hills | Monday to Friday, 9.30am–12.30pm
Your one-hour slot includes washing powder, one load of washing and drying. There is a limit of two laundry sessions per week.
Bookings essential through reception.
Waterloo | Monday and Tuesday, 10am–12.30pm
Thanks to our partnership with Orange Sky, you can access their mobile laundry.
No booking needed.
Lockers
Monday to Friday, 9.30am–1.30pm
Surry Hills
We offer 20 secure lockers for people experiencing homelessness to safely store their belongings. Each locker fits about two suitcases and comes with a padlock and key.
Only the person named in the locker agreement can access it during opening hours. Lockers must be accessed at least twice a week, and storing food, alcohol, or drugs is not allowed.
Full terms are available at reception.
Due to high demand, lockers may not always be available.
Positive Lifestyle Program
All locations, during opening hours
This eight-part course helps you understand yourself better and build a more fulfilling life.
Each session explores personal growth topics like self-awareness, stress, grief, anger, loneliness, self-esteem, assertiveness and future planning.
You’ll learn practical skills in a supportive space, build confidence and use your strengths to face life’s challenges.
It’s more than a course — it’s a journey of transformation. Our team is here to support you every step of the way.
Showers
Monday to Friday, 9.30am–1.30pm
Surry Hills
Free shower facilities available for those who need them. We provide towels and basic toiletries, just speak to our team at reception to access the service.
Showers are limited to 10 minutes to ensure everyone can use the service.
Free and low-cost meals
