The Salvation Army First Response Team
Supporting people in South-East Queensland
Are you currently at risk of or experiencing homelessness? Or experiencing housing instability?
Are you a single adult, couple or family who requires help to find safe, secure housing?
The Salvation Army First Response Team can help you. We provide a first response to any person, couple or family experiencing homelessness across South East Queensland. We are committed to helping you explore all housing avenues and supports you require to sustain safe and stable housing. Support is provided over the phone and face-to-face in some locations.
Our face-to-face locations:
- Brisbane Inner City
- Sunshine Coast region
- Caboolture
- Redcliffe Peninsula Hub
- Gold Coast region
- Ipswich region
How we can help you
Dedicated chaplain
The chaplains role is broad and varied with its emphasis on offering practical, emotional and spiritual support. Salvation Army chaplains are skilled listeners who respect the religious traditions, faiths or beliefs of those who seek help. The highest level of professional confidentiality can be expected when you speak to a chaplain.
Our approach to brief intervention and case management
We strive to adopt holistic approaches that address all aspects of people’s needs, identify their strengths and capabilities, and encourage participants to actively take part in, design and review the support they receive.
Case management may include assistance with:
- Access to short-term, emergency accommodation or immediate housing relief (IHR)
- Transitioning to secure, sustainable long-term housing
- Addressing barriers to maintaining and gaining housing through connections, and referrals to relevant supports and services such as legal, financial, health and more
- Developing skills and rebuilding confidence to manage and sustain tenancies
- Connection to local support and resources in line with community development principles and in collaboration with The Salvation Army community development specialists
Community Development team
We are passionate about implementing best practice principles to ensure we take a strengths-based, developmental approach in our case management work. This team helps the First Response service be responsive to the community’s needs.
Our commitment to end homelessness
The Salvation Army is committed to ending homelessness through the functional zero method. We aim to end homelessness whenever possible and ensure that it is brief, rare and non-re-occurring.
We are a Regional Member of Brisbane Zero and are involved in a range of cohort strategies, alongside contributing data to the By-Name List and using the common screening tool — The Australian Homelessness Vulnerability Triage Tool (AHVTT) — to understand people's needs and match them with appropriate housing and support services.
Learn more about The Salvation Army’s approach to homelessness services.
We work closely with the Queensland Government Department of Housing and Public Works, and partner with the Department of Housing & Public Works Housing Outreach and Mobile Engagement (HOME) Team.