Salvos Pay Review
The Salvation Army has recently completed a proactive review of employee payments under the Social, Community, Home Care and Disability Services (SCHADS) Award and the General Retail Industry Award (GRIA) to ensure employees have been paid correctly and in line with applicable employment standards.
The review compared our records against the relevant award covering the period 1 July 2018 to 30 September 2025.
We engaged Deloitte, an independent third party, to review our pay practices for employees covered by the SCHADS and GRIA awards, which represent 50% of our workforce.
We will be enhancing our systems and processes to reduce the chance that this might happen again. Once these improvements have been implemented, we will make any further remediation payments for the period from 1 October 2025 onwards where they are applicable.
We sincerely apologise for these errors and are working to ensure your payment is processed as quickly as possible.
Salvos Pay Review portal
A secure Salvos Pay Review portal, managed by Deloitte, has been set up where you will be able to access details about your payment, find answers to common questions, and reach out to the dedicated support team for help.
Go to the Salvos Pay Review portal (http://www.secure-portal.com.au/salvos?id=tsa_index) and set up an account.
Support
If you have any problems completing the registration or web form, please view the troubleshooting link on the portal, where you will also find frequently asked questions (FAQs).
For any further assistance, please contact please contact our dedicated support team, managed by Deloitte, on 1800 583 661 between 9am to 5pm (AEDT) Monday to Friday (excluding Victorian public holidays).