Get help

For financial support, call our Phone Assistance Line (PAL) 02 8775 7988. If we miss your call, follow the prompts to leave a message and we'll get back to you as soon as possible. 

A team member will have a compassionate conversation with you to understand your needs and let you know what help is available. 

When you phone us, you may be told you're eligible for a voucher and directed to visit us for collection on Tuesday or Thursday between 11am and 3pm. 

Our Doorways Caseworker Daniella is also available to help you sort through more complex issues that require longer term support.

Find out more about how Doorways case work can support you.

The Salvation Army’s free financial counselling service, Moneycare, is here to help you feel in control of your finances. We can work with you to manage your debt, develop new strategies or you may like to explore our free eBook. We can also point you in the right direction for a No Interest Loan (NILS).  
 
Call us to book an appointment or talk to a financial counsellor online.

If you don’t know where to start pop in to see us and we’ll connect you to those who can help you.  

Monday to Thursday, 9am–1pm 

We offer hot showers on site. To ensure a smooth visit, please call us to book your shower. We also have toiletries and towels available if you need them, and you can enjoy complimentary tea, coffee, and toast while you wait.  

Monday, 11am–3pm
15 Carmichael Street, Raymond Terrace

Thanks to regular Oz Harvest deliveries on Mondays, we can offer an assortment of free fresh fruit and vegetables, dairy, and meat.  

Tuesday, fortnightly, 10.30am–12.30pm   

Receive a free haircut from Val, our Corps Officer and talented hairdresser! Haircuts are available during the community meal.  

Tuesday, 12pm 

 
Every Tuesday, join us for a delicious hot meal and dessert for just a gold coin donation. More than the food, this is a chance to share friendship and community in a welcoming space. 

All meals are prepared on-site by volunteers, with thanks to Oz Harvest for supplying fresh ingredients. 

Tuesday, 1.30–3.30pm 

Need some washing done? Orange Sky, a free mobile laundry service (washing and drying), operates at Raymond Terrace Salvos. 

Enjoy a chat with the friendly Orange Sky volunteers and grab a coffee, tea, or a snack at Salvos reception. 

Come in at 1.30pm to ensure you don’t miss out.

Tuesday and Thursday, 11am–3pm 

Raymond Terrace Salvos is open for a range of community support on Tuesdays and Thursdays. 

 You can drop in to access the following: 

- Emergency food hampers and frozen, ready-to-eat meals

- Referral and advocacy to other services

- A hot shower

- A safe place to simply sit for a while and have a chat

Drop in during these times or call us to make an appointment to talk to our friendly and caring support team.  

Wednesday, 1–2pm

If you’re interested in learning more about Christianity, come along and join the informal and friendly group. 

In a non-invasive and non-judgmental way, Positive Lifestyle Program (PLP) mentors encourage participants to consider eight key aspects of life over eight weekly meetings, at a time that is convenient.  

Topics include self-awareness, anger, depression and loneliness, stress, grief and loss, assertiveness, self-esteem, and future directions. 

The preferred delivery of this program is one on one and in person, however alternative arrangements can be arranged.  

Christmas can be challenging, stressful and isolating if finances are tight.

If you are unsure if there’s enough food for Christmas, or don’t know how you will be able to afford presents for your kids, get in touch with us from November.