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Official Privacy Statement

The Salvation Army recognizes the importance of privacy and community concerns about the collection, use, disclosure and security of personal sensitive and health information which, in the course of its many functions The Salvation Army may collect. This policy details how we generally mange your information and protect your privacy.

 

From December 2001 The Salvation Army, like most private sector organisations in Australia, is bound by State and Federal privacy laws and principles including the National Privacy Principles NPPs”) subject to the Privacy Act 1988 (Cth).

 

We will only collect information that is necessary for us to provide the help or service you request from us. The kind of information we collect and our use of that information will depend upon the purpose for which it was collected but may include information you gave when -:

·                  seeking our help or assistance from any Salvation Army Corps or Centre;

·                  you made a donation to assist our work;

·                  you attended a Salvation Army Worship or like Service;

·                  you became a Soldier, Adherent  or local Officer of The Salvation Army; or

·                  Communications between The Salvation Army and yourself.

Some of this information may not be personal, as it will not reveal your identity.

INTERNET AND EMAIL PRIVACY

We do not collect any personal information on visitors to our website. we do not use "cookies" or other technology to track visits and only log the following for statistical purposes -:

·                  the number of page hits.

·                  the number of unique sessions as identified by server address and top-level domain name (e.g. .com, gov.org,etc).

·                  the pages accessed or downloaded by session.

·                  the type of browser being used.

However, in the unlikely event of an investigation our hosting logs may be inspected by a law enforcement agency or other government agency exercising legal authority.

Internet Donations

This website is enabled for Internet credit card donations using The Salvation Army's secure donation server. It is certified as a secure website by Thawte. However even with that security you should be aware that there are inherent risks in transferring information across the Internet.

 

When an Internet donation is made, your credit card number is used only to make a debit through Westpac Bank.

 

We record on our fundraising database the Internet donor's name, address, email, telephone, amount donated, and if the funds are for a specified gift. Our fundraising database is protected by, secure user IDs and passwords, to help protect it from misuse, unauthorised access, modification or disclosure.

When making a donation on the Internet, you are given the option (in wording of equal size to all other information requested) to tick a box and specify that you do not wish to receive future mailing or other contacts: if this is not ticked you may receive fund-raising material from The Salvation Army and your email address will be added to our email database. You may remove your name from this database at anytime (see below Unsubscribing from the Email Database).

Email Addresses

We strive to be efficient with the funds that have been entrusted to us. As email can be sent at a very low cost than surface mail and therefore we give our donors/supporters the opportunity to supply their email address for mailing purposes.

 

The Salvation Army may also purchase email address lists compiled for the purposes of fundraising. We will only purchase these address lists from organisations that certify -:

1.                  that they comply with all applicable State and Federal Privacy Legislation;

2.                  that the addresses are from persons who have given permission for their email addresses to be sold; and

3.                  that those persons have given permission for organisations who purchase their name from a list to send them email.

If you have received an email from us your email details would have been supplied by you or purchased as set out above. However If you believe that a third party has provided your email address without your permission, you can remove yourself from the list (see below Unsubscribing from the Email Database)

Regular Email Service

In addition to fundraising emails, if you may subscribe to regular email updates about the work of The Salvation Army.

·                  How often will I receive emails?

          Each area you subscribe to will send you an email when they have an announcement or update. The frequency is the decision of each area of The Salvation Army. The more areas you subscribe to, the more emails you will receive.

·                  What will be in the email?

          A typical email will contain information on the area of our web portal to which you have subscribed.

·                  Right of Access

          You have full access to your personal details on our email database. To view your details:

          Go to the email portal on the left menu, type your email address and press "submit".

Unsubscribing from the Email Database

You can change your subscriptions or unsubscribe from our email list at any time:

1.       Go to the email portal on the left menu, type your email address and press "submit".

2.       On the pop-up window, remove the ticks next to each area you are unsubscribing.

3.       Press the "Update Details" button and you will be unsubscribed.

COLLECTION, USE, DISCLOSURE OF INFORMATION

All information collected will be kept secure and will only be used and disclosed by to provide you with the services or help you have requested and/or in accordance with the applicable privacy principles.

 

We may from time to time contract out some of our functions (for example - fund-raising or mailing) to external contractors or service providers and as a consequence of that we may disclose your personal information to these external contractors or service providers but only so that they can provide the services that we have contracted out to them.

ACCESS TO INFORMATION

Reasonable access to the information we hold about you will be provided as quickly as possible and requests for information will be handled in accordance with the NPP’s. Access to a large amount of information or information from various sources within the organisation may take time before we can respond

 

If we refuse to give you access to information we will give a reason for refusal. Generally if requested we will amend any personal information which you demonstrate is inaccurate, incomplete or not current, and will remove any information that is not relevant. If we disagree with your view on these matters we will keep a note on the file setting out your view of the information held. 

DISPOSAL OF INFORMATION

We will not keep any information, which is no longer relevant, or any information, which we are no longer, required to retain.  When information no longer required it will be securely disposed of.

MORE INFORMATION OR COMPLAINTS

If you would like more information about our policy or the way we manage personal information that we may hold about you or are concerned that we may have breached your privacy and wish to make a complaint to the “Privacy Officer” by -:

Email:              privacy@aus.salvationarmy.org

Mail:                 Privacy Officer, The Salvation Army, PO Box 479, Blackburn, Vic 3130

Fax:                  (03) 8878 4505

CHANGES TO PRIVACY POLICY

We reserve the right as it may be necessary to review or revise or make changes to our Privacy policy and will notify you of those changes by posting those changes on our web site.

ADDITIONAL INFORMATION

Additional information on the Privacy Principles can be obtained from www.privacy.gov.au or www.health.vic.gov.au/hsc