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Melbourne Counselling Service

For further information or to make an appointment,
call (03) 9653 3250

Melbourne Counselling Services are a division of the Crossroads Network, based in the Melbourne CBD. All counselling services are free, confidential and provided by appropriately qualified staff. There is no need for referral to our services and interpreter services are also available if required.

The guiding principles of our counselling services are to:

  • Help clients to achieve their goals
  • Be supportive and responsive
  • Respect cultural differences
  • Minimise harm associated with potentially damaging behaviours

Gambler's Help

Gambler's Help is a specialist counselling service for individuals, couples and families who are affected by gambling. Our problem gambling counsellors provide an opportunity to talk about issues or concerns in a safe, confidential and accepting environment.

Areas that may be explored in counselling include:

  • How to manage gambling urges
  • Issues that can underlie gambling problems such as anxiety, anger, boredom, loneliness, depression or relationship difficulties
  • Beliefs about gambling such as the likelihood of winning, randomness, programming of poker machines

For further information please contact (03) 9653 3250 and ask to speak to the problem gambling intake worker.

Financial Counselling

Financial counsellors have expertise in debt recovery law. They help people who have debts to understand and exercise their rights and responsibilities in relation to their debts. The service is available to anyone who is experiencing financial difficulty, including people who have gambling-related debt.

Generalist Counselling

We offer a face to face, appointment based generalist counselling service for people who are not sure where to start or who want to discuss multiple or complex problems. Depending on the issues arising, a separate referral to another specialist counselling service may also prove to be helpful. This service is available to people with a Health Care Card or are experiencing financial hardship and can access our city office.

Generalist counselling can assist with problems people may be experiencing such as:

  • Anxiety
  • Stress
  • Grief and loss
  • Depression
  • Sexuality
  • Major life changes
  • Trauma
  • Low self esteem

For further information (03)96533250 to speak to the Generalist intake counsellor

Currawong Sexual Assault Counselling

Currawong is a counselling service that supports young people (aged 13-25) who have been sexually assaulted at some time in their lives and who are connected to the DHS Western Melbourne Area.

Survivors of sexual assault are usually left to deal with many difficult and confusing feelings. These can include painful memories, feelings of worthlessness, difficulties trusting others or a loss of hope for the future. Counselling can help you understand these feelings and break free from their negative impacts on your life.

We believe that:

  • No-one ever deserves to be sexually assaulted
  • Sexual assault is not acceptable in any culture
  • You are entitled to have your confidentiality and privacy respected.
  • Counselling must be respectful of your individual experience

All people have the right to receive a service that is respectful to their culture and identity.

For further information call (03) 9653 3250 and ask to speak to a Currawong counsellor.

Community Education Program

Our Community Education Program provides education and information about gambling related issues, including:

  • Education and information sessions to community groups and organisations
  • Professional and peer education for health and community education organisations across the city
  • Involvement at local community events to inform and educate city residents and visitors
  • Access to resources relating to gambling issues

Community/education sessions are individually tailored to meet the expectations of each organisation. They are free of charge and can be arranged by contacting the Community Education Officer.

Gambler's Help Venue Support Program

This three year program was launched in September 2010. Funded by the Victorian Responsible Gambling Foundation, it aims to to facilitate and support the ongoing development of responsible gambling practices and environments within the gaming industry, consistent with approved Responsible Gambling Codes of Conduct. The program also aims to build the capacity of staff within gaming venues to identify patrons exhibiting gambling behaviours that may be associated with problem gambling, and to provide support to relevant staff to respond appropriately to these patrons. Throughout Victoria each venue has been allocated a dedicated Venue Support Worker who will work in partnership with venue management and staff to deliver training and support services tailored to the individual needs of each venue and its staff.

For further information on the Venue Support Program please contact (03) 9653 3298 or (03) 9653 3286