Last Updated: 22 February 2018. The electronic version of this policy is the approved and current version. Any printed version is uncontrolled and may not be current.
1. Your privacy is important to us
2. What information we collect and hold
The Salvation Army performs many functions and provides a wide-range of services and programs across Australia.We will only collect personal and sensitive information that is necessary for us to carry out these functions and provide these services and programs. The type of information we may collect, hold and use, varies depending on the purpose for which it is collected (as set out at paragraph 4 below) but may include (amongst others):
Supporters: as a supporter of The Salvation Army’s mission and activities, we may need to collect your name and contact details. As a valued financial supporter of our fundraising activities, we may also need to collect your bank account or credit card details.
Service recipients, program participants or clients of our other services: as a recipient of, or participant in, one of our many services and programs (such as aged care, recovery, welfare, employment assistance, social or other services and programs), we may need to collect your name and contact details, information regarding your health, income status, religious beliefs, ethnicity and emergency contact details.
Customers: as a customer at one of our many stores, we may need to collect your name and contact details at the time of purchase or in connection with your donation of goods.
Personnel: as an officer, employee, volunteer or member of The Salvation Army, we may need to collect information about your name and contact details, bank account and taxation details, qualifications, previous experience and emergency contact details.
3. How we collect and keep safe your personal and sensitive information
How we collect and store personal and sensitive information varies depending on the purpose for which it is collected but may include the collecting of:
We may keep copies of the above documents (in physical or electronic form, at our election) as is necessary to carry out our functions and provide our services and programs. All personal and sensitive information is securely stored at all times by us or an authorised external service provider and only authorised people will have access to the above documents and information.
4. Why we collect, hold and use personal and sensitive information
We may collect, hold, use and disclose personal and sensitive information for purposes necessary to carry out our functions and provide our services and programs. Generally, these purposes include:
We are committed to maintaining your privacy and we will only use your personal and sensitive information for a permitted purpose for which we have collected the information.
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter, unless we believe it is impracticable to do so in the circumstances. If you wish to deal with us in this manner, you must tell us in writing so that we can consider if your request is practicable.
5. How we may share your information
If necessary to carry out our functions and provide our services and programs, we may need to disclose your personal and sensitive information to external service providers (such as information technology service providers, legal service providers, mailing houses, call centres, other community service providers, etc.) and other organisations.
We will only share your personal and sensitive information in accordance with your express consent and instructions, subject to the exclusions set out in the Australian Privacy Principles, or in accordance with the specific Privacy Notice provided to you by us at or near the time of collection of your personal and sensitive information.
We do not supply our database information to other marketing organisations not acting on our behalf.
6. How we use Google Remarketing
We do not collect any personal information on visitors to our website. We do collect non-personal information that allows us to log information about visitors to our website for statistical purposes, such as:
7. What international disclosure do we make
The Salvation Army is an international movement with a presence in over 120 countries. While every effort is made to keep personal and sensitive information we hold in Australia only, in order to carry out our functions and provide our programs and services we may need to disclose personal and sensitive information to overseas recipients. In the unlikely event such disclosure is required it will generally involve disclosure to international territories of The Salvation Army and only to the extent necessary to carry out our functions and provide our programs and services.
8. How you can access and seek correction of your personal and sensitive information
You have the right to access your personal and sensitive information, subject to some exceptions allowed by law. If you would like to access or seek correction of your personal and sensitive information, please contact our National Privacy Officer at the contact details below. For security reasons you will be asked to put your request in writing.
To enable us to verify your request we require you to advise the following:
There is no application fee for making a request to access your personal and sensitive information. While we do not normally charge for providing individuals with access to their personal and sensitive information, we reserve the right to charge you for our reasonable costs in complying with a request for access. These costs will not be excessive.
9. How you can complain about a breach of the Australian Privacy Principles
We are committed to protecting your privacy and upholding the Australian Privacy Principles. If you believe we have breached the Australian Privacy Principles please contact our National Privacy Officer with your concerns at the contact details below.
We take all complaints very seriously and we will endeavour to respond to your complaint and address your concerns as soon as reasonably practicable.
10. How we comply with the Notifiable Data Breaches Scheme
We will notify you in the event your personal information is involved in a data breach that is likely to result in serious harm. This notification will include recommendations about the steps you should take in response to the breach. We will also notify The Australian Information Commissioner of eligible data breaches. Each suspected data breach reported to us will be assessed to determine whether it is likely to result in serious harm, and as a result require notification.
11. How you can contact our National Privacy Officer