SAH (South Australia)
Applying for Accommodation
Salvation Army Housing South Australia currently provides medium term affordable housing.
It is designed to provide homes for individuals and families on low incomes and those with specific support needs.
Salvation Army Housing South Australia’s homes are only allocated to individuals and families on the South Australian Government’s, Community Housing Customer Register (CHCR). This register is differentiated by need. There are three main categories of need. The company aims to make the majority of allocations from category one and two - those most in need of housing.
Our Housing Workers can help the process of making and register a Registration of Interest (ROI) to the CHCR by providing the necessary information to you and working with your Support Worker as appropriate.
The registration process requires a prospective tenant to provide basic information about themselves and anyone else who will be living at the property. Once the Registration of Interest has been uploaded it will automatically allocate a category which SAH will then advise the prospective tenant directly via letter.
Our Housing Service
SAH provides the community housing services: social housing under housing pathways.
We work with a range of non-government and government services in the local area to help people access the services and support services they need.
SAH South Australia is a member of the Community Housing Industry Association (CHIA).
Our mission is to assist individuals experiencing social disadvantage and to establish and maintain safe, affordable, secure tenancies through the management of a range of high quality housing options.
Rent is based on a percentage of your income, and this is generally 25% of the household’s gross income excluding rent assistance. When offered a property, you will be asked to provide a written income declaration; your rent will be calculated on this amount, plus 100% Commonwealth Rent Assistance (CRA) where eligible.
Rent payments can be done by direct deposit, internet transfer or Centrepay deduction. You will be provided with information on rent processes and details of how to pay rent at the beginning of your tenancy.
You will be given one complete set of keys to the property.
If you lock yourself out of your property, you are responsible for any locksmith charges. SAH has a copy of the keys and can get spare keys cut with due notice.
General Repairs and Maintenance
SAH makes every effort to complete maintenance items quickly and professionally. If you have a repair or maintenance problem, please report it as soon as you possible.
Only maintenance approved by SAH will be paid for by us. Tenants are not permitted to authorise any maintenance.
All tenants will be given an afterhours number for all urgent repairs that are required outside of the SAH office hours.
Helping You Settle In
We know that as you settle in, you may have further questions about the property, your tenancy agreement or any other services that Salvation Army Housing may be able to provide. All you need to do is contact your Housing Worker and they will be able to assist you with any further information.
Before you move into your new home, you should consider the following:
- Notify Australia Post, friends, family and businesses of your change of address
- Have final readings made of gas and electricity meters in your previous home (this will make it easier to have these services connected at your new home).
- Complete the necessary forms to ensure that you have gas and/or electricity supplied at your new home
- You are advised to insure your personal belongings and contents of your home. SAH’s insurance policy only covers the buildings, and not individual items
- Don’t forget to notify all other agencies of your change in address
Visitors and Relatives
At Salvation Army Housing we understand that you might have visitors, friends and relatives staying with you from time to time. To avoid confusion Salvation Army Housing as your landlord would appreciate you letting us know if a visitor is staying for a long period of time – up to 6 weeks. After 6 weeks the visitor may need to be placed on the lease and there would be a rent review. If there is damage to the property caused by the visitor, we will except you to be responsible for costs of repairs.
Subletting of the Property
Tenants of SAH are not permitted to sublet the property. An exemption has been granted by South Australia Civil and Administration Tribunal (SACAT) in this regard.
If the property is leased by SAH we generally do not allow pets. You have to seek written permission from us if you get a pet or have an existing pet when you sign your lease agreement. You will be responsible for any damage caused by the pet.
You are only allowed to park your vehicle in the allocated or numbered car park space that is part of the property. Do not park on the lawns or garden areas. No unregistered cars are allowed to be stored at the property.
We understand that people’s circumstances change. Sometimes this means that your housing is no longer suitable for you. Please let us know if your needs have changed and we can explore various options.
In a situation where your needs have changed due to health or disability we may be able to modify your home to better suit your needs. We will ask a General Practitioner (GP) or an Occupational Therapist (OT) to provide a complete assessment of your needs.
SAH will review the report to determine if the modifications are possible. If the property cannot be modified your Support Worker will assist you to find a more suitable property for you.
You are not allowed to make any alterations, installations and additions, to the property without written permission from SAH.
If you are interested in community activities such as beautification programs, volunteer work, participating in a resident group or generally want to be part of your community, you are more than welcome to call your Support Worker who works closely alongside you or provides you with opportunities to become involved.
SAH Tenant Forum
Another initiative from SAH is our Tenant Forum. It consists of tenants from different suburbs and is run by tenants for the tenants.
They meet to share information and experiences, arranges guest speakers to present information on relevant issues and provide us with valuable information in the experience of housing with SAH.
If you are unable to join the Tenant Forum, SAH offers other avenues for you to be involved including:
- Seeking your feedback and comments by completing the “How can we improve?” brochure
- Providing you with opportunities to discuss how your housing is managed
- Contribute to our newsletter
- Respond to surveys.
Please contact your Housing Worker who will put you in contact with the relevant person.
Salvation Army Housing recognises the importance of building sustainable and peaceful communities and has developed a wide range of strategies to ensure you enjoy a successful and long term tenancy.
When you move in to one of our properties, you have a right to expect quiet peace and enjoyment and that your immediate neighbours also respect your privacy. They, of course, have the right to expect the same of you.
If you experience neighbourhood issues, we recommend that you first try to resolve the issue by speaking directly to those involved. However, if you find that problem continues or you feel that the problem is too serious or confrontational to discuss directly with a neighbour, then it is important that you tell your Housing or Support Worker about it as soon as possible.
Rights and Responsibilities
At Salvation Army Housing (SAH) we know that creating a new home can be stressful and we will do our best to make the process as simple as possible.
To do this we recognise that we need to agree on how we can best work together. It is a two way process.
Privacy and Confidentiality
SAH is subject to the Commonwealth Privacy Act 1988, the Information Privacy Principles Instructions issued in July 1992 as well as the State Records Act 1997 which govern the collection, security, use and disclosure of personal information and health information respectively.
We may collect:
- Personal information about you that helps us find accommodation
- Give your phone contact number to contractors to arrange repairs with your consent
- Discuss tenancy issues with your support worker
- Disclose information to include housing and other support services that you may require, for example counselling services, health services and financial support
- Release information where this is required by law, for example, on written request from authorities such as Centrelink and the Australian Taxation Office
- Disclose information to other government agencies or statutory bodies for purposes including child protection, health reasons, law enforcement and investigation, where authorised to do so under the act or by any other law
- Provide information to third parties for the purposes of debt recovery.
The information about your tenancy is securely kept in our offices in your tenant file and in our electronic Tenant Management System. These include items such as your original application, tenancy agreement, rent reviews, property inspections and copies of all letters sent and received.
You have the right to access and correct your personal information held by us. If it is incorrect or incomplete you can ask us to correct it. To discuss your information or correct it, please talk to your Housing Worker.
For further information about what we do with your personal information, or to make a complaint about a breach of privacy, you can speak to your Housing Worker or you can contact the State Manager at your local SAH office.
Should English not be your first language or if you are hearing impaired, we are able to arrange a translator to attend your appointments.
Please discuss this with your Housing Worker or Support Worker if these services are required.
Your commitment to Salvation Army Housing
As a tenant we ask you to:
- Treat our employees respectfully
- Provide us with accurate information, openly and honestly
- Read, or have read to you, any information that we send or give to you
- Reply to our requests by the due date
- Contact your Housing Worker if your income or household changes
- Contact your Housing Worker if you need further information
- Provide feedback about the quality of our service so we can continue to meet your needs.
If you think that we are not meeting the standards we have said we will provide, we ask you to let us know as soon as possible. We will respond to your questions and comments quickly and appropriately. If you are unsatisfied with our response, we ask you to follow our complaints and appeals procedures as outlined in the brochure that is part of your tenancy pack.
SAH is committed to the fair and just treatment of all our tenants.
As a tenant you have the right to:
- Be treated in a fair and non-discriminatory way
- Be treated with respect
- Access safe and secure housing
- Be consulted about your housing needs and preferences
- Have your personal information treated as confidential and private
- Be consulted on changes to the way your tenancy is managed
- Complain and appeal decisions
- Use advocates
- Access your own information on file.
SAH is obliged to:
- Provide the premises in a clean and reasonable state
- Maintain and repair the premises (having regard to their age, character and prospective life)
- Allow the tenant peace, comfort and privacy
- Pay council rates and land tax charges
- Pay sewer charges
- Keep proper records of rent received during the tenancy
- Provide and maintain locks to ensure the premises are reasonably secure
- Complete and provide two signed inspection sheets and an information brochure to the tenant at the commencement of the tenancy.