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Case Manager – Accommodation services (Open Door)

Northern Melbourne

Closing Date: 19 Jan 2018 05:00 PM


Name: Tanya Mammos
Email: adultservices@aus.salvationarmy.org
Address: PO Box 506 North Melbourne 3051

Case Manager – Accommodation services (Open Door)

Full Time permanent position

The Open Door and Flagstaff accommodation services are part of the Adult Services Network of The Salvation Army and are residential facilities which operate 24 hours/day, 7 days per week.  The two sites provide 102 beds in total (Open Door 43 beds) for men experiencing homelessness who have high needs, complexity or vulnerability.

The Case Work position is located at the Open Door and sits within a collaborative residential and outreach casework team. Case Workers work in partnership with residential community support staff and allied services to provide strength based, person centered, trauma-informed support to residents.

We are looking for someone who is compassionate and committed to social justice with an understanding of homelessness and an ability to engage with people in groups and one on one to join our accommodation services team.


To assist people to access safe, secure and affordable housing by providing case managed housing-focused support.

To manage a caseload of 12 clients within a Case Management framework through the development of individual Case Plans.

To ensure access for clients to relevant services and advocate as appropriate with housing, legal issues, income security, health issues, drug and alcohol problems specialized counseling and psychiatric issues

Hours of work

  • Monday to Friday
  • Access to a monthly RDO


  • The position will be remunerated at the SCHCADS Award, Social Stream level 5 (Pay point determined on experience)
  • Salary packaging benefits


Tertiary qualification in social work or a related qualification is considered desirable

Professional development

Adult Services provides and values professional development, quality supervision and best practice within the sector. A strong framework of development such as performance plans and reviews, supervision, team meetings, internal and external training opportunities and a study leave policy are provided.

Further Information:

For a position description and application form, go to www.salvationarmy.org.au/en/About-us/work-with-us/

To discuss the position, please contact Open Door Casework Team Leader – Tanya Mammos on (03) 9329 6988


Your application must address the job competencies in the position description and include a covering letter, resume and completed application form.


Send applications, including the four documents, to Assistant Operational Support Manager at adultservices@aus.salvationarmy.org or Office Manager, PO Box 506 North Melbourne, 3051 by COB Friday 19th January 2018.

All positions are subject to a police check and probationary period.

The Salvation Army is an equal opportunity employer.