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Key Services | National Economic and Social Impact Survey

About The Salvation Army

The Salvation Army is an international movement, recognised as part of the Christian Church, and one of the world’s largest Christian social welfare organisations. Operating in Australia since 1880, The Salvation Army is one of Australia’s largest providers of social services and programs for the most marginalised and socially excluded individuals in our community.

The Salvation Army has a national annual operating budget in excess of $700 million and provides more than 1,000 social programs and activities through networks of social support services, community centres and churches across the country.

The Salvation Army has an established reputation for providing these services across the spectrum of disadvantage, working with individuals and families impacted by poverty, deprived of opportunities and activities considered part of everyday Australian life. The Salvation Army works with individuals who, due to life experiences and events, have inadequate education and training, poor health, and a sense of powerlessness that compromises their capabilities and opportunities to fully participate in the community. 

The Salvation Army is a large provider of Emergency Relief (ER) services in Australia, providing a safety net for many who are struggling to make ends meet. The Salvation Army contributes in excess of $20 million of internally generated funds to support its 277 community support services and emergency relief centres across Australia. 

Historically, ER services have provided crisis support and assistance for disadvantaged families and individuals through the provision of material aid (e.g. food, assistance paying bills), information, referral and advocacy. More recently, this practice has shifted whereby individuals present with increasingly complex needs and experience long-term financial hardship (e.g. low rates of income support, unemployment or retrenchment, housing stress and disability).

In response, The Salvation Army ER services are delivered through Doorways, a philosophical framework that encompasses an integrated, holistic and capacity-building approach to service delivery. Doorways actively seek to address the underlying factors that lead to poverty, persistent disadvantage and marginalisation.