Partnerships are critical to the delivery of Salvation Army services and the fulfilment of the mission intentions of the organisation.
All levels of government, corporate entities that provide professional services and financial support, and individuals and groups that provide funding are considered to be partners of The Salvation Army. Together these various groups enable The Salvation Army to extend its work into all areas of the Australian community.
Funding from federal and state governments is critical to the operation of Salvation Army services and programmes across the Australia Southern Territory. The Salvation Army will continue to seek funding support from all levels of government in order to continue to deliver services and provide positive outcomes for those that seek its support.
In all cases The Salvation Army follows a funding process as required by the specific government department, generally taking the form of a standard tender for a specific service, centre or programme. In many cases funding coming from the government is renewed from the previous year for ongoing work. Funding from governmental bodies is granted for the rendering of services and for capital work. The following table provides an indication as to the level of government funding received for the past five years:
Where required by certain government departments, individually audited accounts are prepared for
government-funded centres, services or programmes. In other cases, particular government departments accept the annual report as the central means for reporting on government funding received by The Salvation Army.
Donations made to The Salvation Army are generally made to the Red Shield Appeal, which is the
central fundraising appeal running throughout the year. The Christmas Appeal is an extension of the Red Shield Appeal, conducted over the Christmas and New Year period. The Salvos Crisis Partners Programme is a pledge-giving programme where regular donations are made to the Red Shield Appeal.
People wishing to make a donation to The Salvation Army have a degree of choice as to where their donation goes. The Red Shield Appeal provides the central stream of funding for social programmes and services. Within this appeal it is possible for supporters to specify an area or aspect of service in which their donation will be used. The Salvation Army also has a Child Sponsorship programme where individuals can support children in need overseas. In response to international disasters like Typhoon Haiyan, The Salvation Army has the capacity to conduct international aid appeals. The Salvation Army has an active bequests programme for supporters who wish to leave a legacy to The Salvation Army in their wills.
The Salvation Army Australia Southern Territory aims to communicate in a clear and transparent
manner with all donors and members of the general public. Public complaints received are directed
to the Territorial Communications & Fundraising Department with the objective of being resolved at this level. Regular communication with leadership ensures that Cabinet members are aware of issues as they arise.
Donor enquiries and complaints are directed to the Donor Care Service Team located at Territorial
Headquarters in the first stage of this process. The Territorial Communications & Fundraising Secretary is ultimately responsible for the resolution of donor complaints. A dedicated telephone number and email address where complaints and feedback from donors can be directed is
also available to the public.
Several organisations provide The Salvation Army Australia Southern Territory with professional services that are important to the operations of the organisation. Westpac is the banking partner of The Salvation Army and also supports the Red Shield Appeal by receiving collections from the doorknock. KPMG is the territorial auditing partner and they have audited the Social Fund financial statements that form part of this report. In order to ensure legal obligations are met, the organisation seeks relevant legal advice to the state and territory in question. The solicitors listed assist in the relevant state or territory:
General Legal Advisors
Northern Territory—Cridlands MB Lawyers
Victoria—E P Johnson & Davies
Western Australia—Herbert Smith Freehills
South Australia—Minter Ellison
Specialist Legal Advisors
Davies Collison Cave
Marsh and Maher