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Key Findings

Girl and officer

The Salvation Army is the largest provider of homelessness services in Australia, assisting more than 22,594 people in the six months from 1 July 2012 to 31 December 2012.

This report brings together, for the first time, a national data snapshot of Salvation Army homelessness services and the people assisted on a daily basis.

In light of the ongoing crisis for many who are homeless The Salvation Army has undertaken this research to identify the leveland extent of service delivery to this vulnerable group of people. The research will assist The Salvation Army to plan an ongoing response to homeless people across Australia.

The following findings demonstrate the extent of services provided by The Salvation Army and provide a profile of client demographics.

Key Findings

  • 155 Salvation Army homelessness services operate across Australia.
  • One out of every eight clients who accesses all Specialist Homelessness Services (SHS) in Australia accesses a Salvation Army service.
  • Over 20% of clients accessing Salvation Army SHS services who provided information on their mental health have been diagnosed with a mental health issue.
  • 44% of clients accessing Salvation Army SHS services identified housing affordability or housing crisis as their main presenting issue.
  • 17% of Salvation Army clients identified financial difficulty as their main presenting issue.
  • Approximately 50% of women accessing Salvation Army SHS women’s services identified domestic and family violence as their main presenting issue.
  • 25% of clients accessing Salvation Army homelessness services have been homeless for more than six months.
  • Over 80% of Salvation Army SHS clients identified government support payments as their main source of income.
  • Over $31 million of Salvation Army generated revenue is directed to Salvation Army SHS services, in addition to nearly $58 million provided by governments.
  • More than 310,000 accommodation days were provided.

In addition to specialist homelessness services, many more people who are homeless, or at risk of homelessness, come to The Salvation Army for assistance through other services including emergency relief, alcohol and other drugs, and aged care. They are not represented in this report.