Q: What keeps you going when things get tough, go wrong or you feel let down?
A: When you scratch beneath the surface you see people who’ve experienced absolute hell in their life. I often think to myself if I was in their shoes, would I be able to keep going? I get inspired by their incredible resilience in the face of huge issues - serious mental health issues, horrific abuse and trauma that’s been evident in their life for years - and yet they keep going. That’s the remarkable thing. Their stories put my challenges into perspective.
Q: Some people say the problems are too big, and we can’t make a difference.Are they right?
A: I think people sometimes get confused about what ‘success’ is. We count small wins as huge victories.
For example, there’s one man with mental health issues, and sleeps on the street. He refuses to wear shoes, so he’s always getting his feet cut. His feet get infected badly. The paramedics are called. He gets upset with the paramedics. The police are called. He then goes to the Emergency Department at the hospital. He causes trouble there, so security is called. He ends up being admitted. Sometimes he ends up in the psych unit at the hospital. Then he ends up back on the streets. Then he ends up with infected feet, and then the ambulance is called again. Then the police are called and the story just goes on and on and on.
So our workers and volunteers were really persistent with him, and got him to the point where he was willing to wear rubber thongs. And then they got him a nice pair of sandals.
He’s now started to trust us and we’re able to work with him on his accommodation issues and mental health issues.