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Complaints of abuse

The Salvation Army is committed to providing a safe worship, program and activity environment for all people, and is committed to protecting children, young and vulnerable people from abuse.  The Salvation Army will not tolerate or condone abuse of any kind within any of its operations or by any person working under or in the name of The Salvation Army.

However, we recognise that abuse can and has occurred in the past.  The Salvation Army will ensure that any person who comes forward with a complaint of past or recent abuse suffered whilst residing in and/or receiving services from The Salvation Army will be treated with respect, that your compliant will be taken seriously and that we will do everything we can to make sure your complaint is managed with compassion, transparency and accountability.

How to make a complaint

Complaints about abuse can be reported to us at any time. Please contact The Salvation Army Professional Standards Unit on:

Email:    professionalstandards@aus.salvationarmy.org
Phone:  (03) 8878 4500  
Post:      Professional Standards Unit (marked ‘Confidential’)
              PO Box 479
              Blackburn VIC 3130

You can make a complaint in writing (handwritten or electronic), by phone or you may choose to make a complaint through your legal representative.

What happens once a complaint has been made?

Once we have your complaint, a member of the Professional Standards Unit will make contact with you and explain our processes and your options.

You may want to meet with a member of the Professional Standards Unit to discuss the nature of your complaint.  If this is what you want, you may feel more comfortable and confident having a friend or family member, or another professional, with you during this conversation.

We will listen openly to you.  We want to understand your history and work with you to reach an outcome which is supportive and of assistance to you.

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