• Print this page

Rights & Responsibilities

Your rights

The Salvation Army will facilitate access to services for all people seeking support and assistance. This includes all people with disabilities and those whose primary language is not English. If you require support in accessing our services please make your request to a member of our on-site staff.

You have the right to:

  • have your privacy respected
  • make informed choices
  • be listened to when you have a question or wantinformation and to receive a response to any request you make
  • have all information given to you in a language or format you can understand
  • know how to make a complaint
  • retract your consent to information sharing
  • meet with the people involved in your case and to know their name and qualifications
  • refuse to participate in the training of staff and volunteers
  • refuse the involvement of particular workers. (this may mean we cannot provide you a service)
  • be addressed by your proper name or name of your choice
  • have your beliefs, sexuality, your ethnic, cultural and religious practices respected

Your responsabilities

Just as the support provided to you should reflect certain principles you also have a responsibility to assist with the process.

You have a responsability to:

  • help staff by communicating your needs with courtesy and respect, behaving in a non-abusive and non-threatening manner.
  • be aware that most services operate through an appointment system to ensure that people are fairly treated.
  • provide accurate financial and personal details, including the names of services currently involved in providing support to you.
  • ask for clarification of any information when you don't understand it.
  • play an active role in your support plan, for example carrying out actions you decide upon.
  • accept responsibility for any decisions you make or actions you take.
  • refer to staff by their preferred name.

Staff rights

Salvation Army staff, both employees and volunteers, have th right to:

  • be treated with respect
  • be listened to
  • be treated in a non-abusive and non-threatening way
  • be referred to by their preferred name
  • receive sufficient information from clients in order to provide effective assistance
  • assist people to solve their problems themselves
  • refuse to work with people when they are abusive, threatening, or under the influence of alcohol or drugs
  • supervision and de-briefing from supervisors or managers as needed

Staff responsabilities

The Salvation Army has a responsability to:

  • inform you of your rights and responsibilities as outlined here
  • provide you with information about the programs and services offered by this organisation and to the level of their understanding the range of services available within other organisations
  • provide you with support regardless of your social or financial status, age, sex, race, religion, political belief, sexuality, disability, health, or legal status.