Privacy Statement
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Privacy Statement

The Salvation Army Adult Services is committed to protecting the privacy of its clients, staff, volunteers, donors, supporters, and contractors.

Therefore the Salvation Army Adult Services endorses the Commonwealth and State privacy principles concerning the collection and handling of personal information, which strengthen our existing ethical standards and operational practices.

Only the personal information, which is essential for the provision of high quality services to clients, the efficient operation of the organization concerning staff and volunteers, and the development of mutually beneficial and supportive relationships between the service and its donors, supporters, and contractors, is collected.

In the course of our work the service collects personal, sensitive, or health information. This information is kept in strict accordance with the current legislative initiatives.

Adult Services



Reaching out to engage others; responding to suffering; accepting each person as they are.

The Salvation Army Adult Services:

  • Only collects information that is relevant to the provision of services;
  • Seeks to ensure that all recorded information is accurate, complete and up-to-date;
  • File notes are clear, factual and do not contain unsubstantiated opinions;
  •  Collects information by lawful and fair means and not in an unreasonably intrusive way;
  • All recorded information is unambiguously identifiable with respect to the client it refers, and the worker who recorded it;
  • Do not collect or disclose personal information about a client without their informed and written consent, except where release of information is required by law;
  • May disclose a client’s personal information without consent in certain circumstances including: where a release of client’s personal information would lessen or prevent a serious and imminent threat to the life, health, safety or welfare of any person or where is release is necessary for the prevention, detection, investigation, prosecution of criminal offences.

Information collected will only be used for the purpose for which it was collected and all records and electronic data are protected from unauthorised use, or access. The disposal of information that is no longer required for such purposes will be carried out in accordance with legal and organisational requirements.

The Salvation Army Adult Services is also clear about the legislative limitations and its responsibilities with respect to the disclosure of personal information to any third party and will always seek to gain the approval of the individual, unless specifically exempted by the legislation.

The Salvation Army Adult Services will provide to individuals, or their appointed representatives, reasonable access to their personal information held by the service.

If you have any concerns about your records, further information can be obtained from the manager.

Further information can be found at:

Office of the Privacy Commissioner website

Office of the Victorian Privacy Commissioner

Issued: 18 August 2008