Outreach and Support Programs
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Outreach and Support Programs

OutreachCommunity Outreach Services (COS)

Located in Kensington, Adult Services’ Community Outreach Services consists of 5 separate programs. These programs work with people who are homeless or at risk of homelessness.


MELBOURNE Streets to Home Program (Ms2H)

Streets To HomeA partnership between The Salvation Army, HomeGround and Royal District Nursing Services – Homeless Persons Program, this program combines long-term housing and intensive support services to target and permanently end homelessness for Melbourne’s most vulnerable long-term rough sleepers.

It is an exciting, new, innovative project developed internationally that is being adapted to the Australian context.

Streets to Home uses a Housing First approach, which offers people a pathway into a home directly from the street, without having to move through crisis and transitional housing. Support works within an assertive outreach framework.

Adult Services

We exist to alleviate the disadvantage and marginalisation experienced by people who are homeless, and to empower each person to achieve meaningful participation in the community.


PlacesAn outreach support initiative, works with single adults and couples who are living in ‘at risk’ situations, such as squats, privately operated boarding and rooming houses, caravan parks or sleeping rough. A worker regularly visits places where people may be in need of assistance to locate more appropriate accommodation and/or support.

Young Adults Program

Provides outreach transitional support to homeless young single adults and couples generally aged between 18 and 35.

Women’s Accommodation and Support Service (WASS) Women's accommodation

Provides intensive crisis support and accommodation to single women over 25 from the western region of Melbourne. The program has nomination rights to a number of transitional housing properties. It assists women who are homeless and in crisis to find appropriate long term housing and support options.

Intensive case management initiative

Provides intensive outreach assistance to clients who have high and complex needs and to enhance the capacity of homelessness assistance services to provide creative and flexible intensive case management. The model focuses on shared case management between ICMI and the services within COS to stabilize the client and meet their increasing support needs for that period of engagement.

Mental health services (MHS)

Based in West Melbourne, Adult Services’ Mental Health Services consists of 3 separate programs providing support to people with mental health issues. 


Provides intensive support to homeless men and women who have, for the most part, been excluded from the mainstream and homeless service system.  The program gives priority to people who have histories of long term homelessness and limited, if any, other options for accommodation and support.


Provides intensive support to men from Flagstaff who exhibit extreme and challenging behaviour and who have support needs far in excess of what the crisis worker can provide. Participants on this program generally present with a mix of complex issues, including mental health, drug and alcohol, legal and disability.

Flagstaff Support Services

Located on site with Flagstaff Crisis Accommodation, this group of services is designed to provide accommodation and related support pathways to people from the crisis service.

Homelessness and Drug Dependency Program (HDDP)

The HDDP was established to develop innovative approaches to address the needs of individuals experiencing co-occurring homelessness and problematic substance use issues. The program operates a flexible case management model, and also receives Mental Health funding in recognition of the large number of people with dual diagnosis.

Flagstaff Outreach

Provides accommodation pathways and case management support to address underlying issues contributing to homelessness. The program assists men exiting Flagstaff Crisis Accommodation into more secure housing.                                                                                         

Housing Pathways

This program provides Initial Assessment & Planning (IAP) assistance and support in accessing and/or maintaining accommodation, to men incarcerated at Port Phillip Prison, Melbourne Assessment Prison and Metropolitan Remand Centre. It also provides IAP and case management support to people with forensic mental health issues who are released from Thomas Embling Hospital. A recent addition to the program, Transit, is funded through Corrections Victoria’s Pip Wisdom Grant scheme to provide transitional case management support to men with cognitive impairment exiting incarceration.                                                                                                                     

Community Reintegration Program

Based in Abbotsford, CRP is part of The Homelessness and Drug Dependency Program, a joint initiative of The Salvation Army, VincentCare, and Hanover Welfare Services. The work of CRP complements and extends AOD case management goals, focusing on facilitating community connection, return to work strategies, education and training, and empowering people to negotiate systems and pathways by building confidence and skills.