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Emergency Support

People experiencing financial crisis are able to access the following supports:

  • Emergency Financial Assistance
  • Secondhand Clothing Assistance
  • Secondhand Furniture and Clothing Assistance
  • Emergency Travel
  • Budget Counselling
  • Financial Counselling

All assistance is subject to assessment of eligibility

Assistance can be sought by telephoning our office or attending in person during our office hours. We aim to assist people on the day they present for services other than Budget and Financial Counselling. These services require an appointment that is usually within 5 working days.

Emergency Financial Assistance is rarely offered as cash... specified groceries gift cards or purchase orders are usually provided.

EMERGENCY is defined as:
"An event or situation that is beyond the control of the individual or family to anticpate or prepare for"

Where a person presents for financial assistance and is not eligible, we provide information on other options as well as advocacy and referral support.

Budget counselling support will be required before financial assistance is offerred if the request is not related to an identified emergency.

Office Hours

Monday, Tuesday 9am—4pm
Thursday, Friday  9am—4pm
Wednesday        11am—4pm

Closed 12pm—1pm each day for lunch

Phone: Freecall: 1800 033 910