You are here: HomeArchiveFinancial Assistance Old › Money Management Tools

Money management tools

Money management tools

To take the fuss out of finding help with your finances, we’ve created this page in partnership with Westpac.

These resources can help you plan for the future, get in front with your money and work towards a budget that helps you achieve your financial goals.

Need help with your banks?

Contact information for leading banks and services around Australia

Programs offering assistance for those experiencing financial hardship

* Information provided by the Australian Banking Association Inc.

Are you experiencing financial hardship and need help with your phone bill?

We have collated some details from leading phone companies about their financial hardship support options. If your phone provider is not listed, or you require more information, we recommened you visit the website of your telecommunications provider.


If you are experiencing financial difficulty and wish to discuss payment options available for you, call Telstra on 13 22 00 and say “payment options”.

Download the Telstra Financial Hardship Policy

View the Telstra's Access for Everyone Page designed to assist people on a low income, or facing financial hardship, maintain telecommunications access.


If Optus is your service provider and you’re experiencing financial hardship, call 1800 505 201.

Virgin Mobile

If you are experiencing financial hardship including difficulties as a result of bushfire or flood impacts please contact Virgin Mobile on 1300 304 090.


If you are having a problem paying your bill, or you wish to discuss options available to you to minimise your bill, call TPG Customer Service on 13 14 23 and choose option 3.


If you have questions about your Vodafone account or are experiencing financial difficulties, contact Vodafone by calling 1527 from your mobile or 1300 650 405 on any other phone.

Tools and resources


Westpac have partnered with us to develop some financial self help tools:

MoneySmart - ASIC

MoneySmart's online tools that can help you take steps to improve your personal finances:

Additional information and tools

Financial Counselling Australia (FCA) provides access to financial counsellors who provide a free independent and confidential service.

The Salvation Army acknowledges the Traditional Owners of the lands and waters throughout Australia. We pay our respect to Elders and acknowledge their continuing relationship to this land and the ongoing living cultures of Aboriginal and Torres Strait Islander peoples across Australia.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm.

13 SALVOS (13 72 58)

Gifts of $2 or more to the social work of The Salvation Army in Australia are tax deductible.Details and ABNs

Hope where it's needed most