The Salvation Army recognises the importance of privacy and community concerns about the collection, use, disclosure and security of personal sensitive and health information which, in the course of its many functions, The Salvation Army may collect. This policy details how we generally manage your information and protect your privacy.
From December 2001 The Salvation Army, like most private sector organisations in Australia, is bound by State and Federal privacy laws and principles including the National Privacy Principles (NPPs) subject to the Privacy Act 1988 (Cth).
We will only collect information that is necessary for us to provide the help or service you request from us. The kind of information we collect and our use of that information will depend upon the purpose for which it was collected but may include information you gave when:
- Seeking our help or assistance from any Salvation Army Corps or Centre
- You made a donation to assist our work
- You attended a Salvation Army Worship or like Service
- You became a Soldier, Adherent or local Officer of The Salvation Army
- You registered as a volunteer
- Communications between The Salvation Army and yourself
Some of this information may not be personal, as it will not reveal your identity.
Internet and Email Privacy
We do not collect any personal information on visitors to our website.
We do collect non-personal information that allows us to log information about visitors to our website for statistical purposes, such as -:
- the number of unique sessions as identified by server address and top-level domain name (e.g. .com, gov.org,etc)
- the number of page hits
- the pages accessed or downloaded by session
- the type of browser being used
- the length of time spent on the site and on particular pages
- the device being used (e.g. desktop or mobile)
- the type of mobile device being used (e.g. iPhone 4)
- We have implemented and use Display Advertising.
- We use Remarketing with Google Analytics to advertise online.
- Third-party vendors, including Google, show our ads on sites across the Internet.
- We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website.
- Users can opt out by utilising Google's Opt-Out Browser Add On (https://tools.google.com/dlpage/gaoptout/) and/or Ads Preferences Manager (https://www.google.com/settings/ads/)
This website is enabled for online donations using a secure donation server certified as a secure by Thawte. However, despite the security on the site, you should be aware that there are inherent risks in transferring information across the Internet.
When an Internet donation is made, your credit card number is used only to make a debit through Westpac Bank.
We record on our fundraising database the Internet donor's name, address, email, telephone, amount donated, and if the funds are for a specified gift. Our fundraising database is protected by secure user IDs and passwords, to help protect it from misuse, unauthorised access, modification or disclosure.
When making a donation on the Internet, you are given the option (in wording of equal size to all other information requested) to untick a box to opt out of receiving future mailing. If this is not changed you may receive fund-raising material from The Salvation Army and your email address will be added to our email database. You may remove your name from this database at anytime (see below Unsubscribing from the Email Database).
We strive to be efficient with the funds that have been entrusted to us. As email can be sent at a lower cost compared to surface mail we therefore give our donors/supporters the opportunity to supply their email address for mailing purposes.
The Salvation Army may also purchase email address lists compiled for the purposes of fundraising. We will only purchase these address lists from organisations that certify -:
- they comply with all applicable State and Federal Privacy Legislation;
- the addresses are from persons who have given permission for their email addresses to be sold; and
- those persons have given permission for organisations who purchase their name from a list to send them email.
If you have received an email from us your email details would have been supplied by you or purchased as set out above. However, if you believe that a third party has provided your email address without your permission, you can remove yourself from the list (see below Unsubscribing from the Email Database)
You can subscribe to regular email updates about the work of The Salvation Army.
How often will I receive emails?
We will only send you an email when there is an important message we would like you to know about. The average frequency is 2 to 4 emails a year.
Unsubscribing from the Email Database
You can unsubscribe from our email list at any time. Our emails include an unsubscribe link to facilitate this.
Collection, use, disclosure of information
All information collected will be kept secure and will only be used and disclosed to provide you with the services or help you have requested and/or in accordance with the applicable privacy principles.
We may from time to time contract out some of our functions (for example - fund-raising or mailing) to external contractors or service providers. As a consequence, we may disclose your personal information to these external contractors or service providers so they can provide the services that we have contracted out to them.
Access to Information
Reasonable access to the information we hold about you will be provided as quickly as possible and requests for information will be handled in accordance with the NPPs. Access to a large amount of information or information from various sources within the organisation may take time before we can respond.
If we refuse to give you access to information we will give a reason for refusal. Generally, if requested, we will amend any personal information which you demonstrate is inaccurate, incomplete or not current, and will remove any information that is not relevant. If we disagree with your view on these matters we will keep a note on the file setting out your view of the information held.
Disposal of Information
We will not keep any information, which is no longer relevant, or any information, which we are no longer, required to retain. When information no longer required it will be securely disposed of.
More Information or Complaints
If you would like more information about our policy or the way we manage personal information that we may hold about you or are concerned that we may have breached your privacy and wish to make a complaint to the "Privacy Officer" by -:
Mail:Privacy Officer, The Salvation Army, PO Box 479, Blackburn, Vic 3130
Fax:(03) 8878 4505
Additional information on the National Privacy Principles can be obtained from www.privacy.gov.au.