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Official Privacy Statement

 

The Salvation Army Australia Southern Territory welcomes the introduction of Commonwealth and State privacy principles, which strengthen our own existing ethical standards regarding same.

In the course of its many functions to assist people in need, The Salvation Army may collect personal, sensitive, or health information. This information is kept by The Salvation Army, in strict accordance with the appropriate legislations.

Information collected will only be used for the purpose for which it was collected and all records and electronic data are protected from unauthorised use, or access. The disposal of information that is no longer required for such purposes will be carried out in accordance with legal and organisational requirements.

This information will not be disclosed without your consent unless required by law or a legal authority. Reasonable access to the information will be provided to individuals or their appointed representatives should they require details about personal information held.

If you have any concerns about your records, further information can be obtained from your nearest Salvation Army Divisional Headquarters, or The Salvation Army Territorial Headquarters at The Salvation Army Australia Southern Territory, 95-99 Railway Road Blackburn, Victoria 3130. Postal Address: PO Box 479 Blackburn, Victoria 3130. Ph: (61 3) 8878 4500 Fax: (61 3) 8878 4840 , or www.salvationarmy.org.au

Additional information on the Privacy Principles can be obtained from:

The Federal Privacy Commissioner, at 133 Castlereagh Street, Sydney. Phone (02) 9284 9800, fax (02) 9284 9666, or www.privacy.gov.au

OR

The Health Service Commissioner (Vic), 30th floor, 570 Bourke Street, Melbourne. (03) 8601 5200, toll free 1800 136 066, fax (03) 8601 5219 or www.health.vic.gov.au/hsc/

Internet Privacy

The Salvation Army respects and acknowledges that your privacy is important and you have the right to control how your personal information is used.

We do not collect any personal information on visitors to this website. We do not use "cookies" or other technology to track visits, aside from logging the following for statistical purposes:

  • the number of page hits
  • the number of unique sessions as identified by server address and top-level domain name (e.g. .com, .gov, .org, etc.)
  • the pages accessed or downloaded by session
  • the type of browser being used

The Salvation Army will not attempt to identify visitors or their browsing activity. However, in the unlikely event of an investigation our hosting logs may be inspected by a law enforcement agency or other government agency exercising legal authority.

About our email service

If you wish to receive regular email updates from The Salvation Army, you may sign up for our email service.

When you sign up for our email service, the personal details you provide to The Salvation Army are for the sole purpose of sending you information and updates or to request support via donations. At no time will we disclose, sell or otherwise pass on this privileged information to any other organisation. The personal details you provide will only be used for the purposes for which it was intended.

Our email database is protected by a secure user ID and password to protect it from misuse, unauthorised access, modification or disclosure.

How often will I receive emails?

Each area you subscribe to will send you an email when they have an announcement or update. The frequency is the decision of each area of The Salvation Army.

The more areas you subscribe to, the more emails you will receive.

What will be in the email?

A typical email will contain information on the area of our web portal to which you have subscribed.

Unsubscribing

You can change your subscriptions or or unsubscribe from our email list at any time:

  1. Go to the email portal on the left menu, type your email address and press "submit".
     
  2. On the pop-up window, remove the ticks next to each area you are unsubscribing.
     
  3. Press the "Update Details" button and you will be unsubscribed.
Right of Access

You have full access to your personal details on our email database. To view your details:

  • Go to the email portal on the left menu, type your email address and press "submit".

Email Addresses

We strive to be efficient with the funds that have been entrusted to us. Because email can be sent at a very low cost in comparison to surface mail, we have been asking our supporters to supply their email address if they prefer or do not object to being contacted in this way.

The Salvation Army may also purchase email address lists for the purposes of fundraising. We will only purchase lists from organizations that certify (1) that they comply with all applicable state and federal Privacy Legislation, and (2) that the addresses are from persons who have given permission for their email addresses to be sold, and (3) that the persons have given permission for organizations who purchase their name from a list to send them email.

When we receive an internet donation, the donor's email address is added to our email database unless the donor specifies that they not be contacted regarding future fundraising or promotional activities.

If you have received an email from us, rest assured that we obtained your details via these methods.

While some people may prefer to receive information electronically, we are also sensitive to the fact that many people may not wish to have us contact them via email. You can remove your name from our email list at any time, as we do not wish to be guilty of spamming or offending our supporters.

Click here for information about unsubscribing or removing your email address.

Internet Donations

This website is enabled for Internet credit card donations using The Salvation Army's secure donation server. It is certified as a secure website by Thawte.

However, users should be aware that there are inherent risks transferring information across the Internet.

When an Internet donation is made, your credit card number is used only to make a debit through Westpac Bank.

We record on our fundraising database the Internet donor's name, address, email, telephone, amount donated, and if the funds are for a specified gift. The donor is given the option (in wording of equal size to all other information requested) to tick a box and specify that they do not wish to receive future mailing or other contacts. Otherwise, the donor may receive future information from The Salvation Army for fundraising purposes.

At no time will we disclose, sell or otherwise pass on this privileged information to any other organisation. The personal details you provide will only be used for the purposes for which it was intended. Our fundraising database is protected by secure user IDs and passwords to protect it from misuse, unauthorised access, modification or disclosure.

Problems?

If you have any problems (e.g. have forgotten which email address you used to subscribe, or believe a credit card donation was made without authorisation) please contact us at the following email address: 

salvosaus@aus.salvationarmy.org  

Abuse

If for any reason you believe your privacy or personal details have been abused by The Salvation Army, please inform us at the following address and we will investigate immediately.

salvosaus@aus.salvationarmy.org

If you believe that a third party has provided your email address without your permission, you can remove yourself from the list by:

  1. Going to the email portal on the left menu, typing your email address and pressing "submit".
     
  2. On the pop-up window, remove the ticks next to each area you are unsubscribing.
     
  3. Press the "Update Details" button and you will be unsubscribed