250 Liverpool Street
Hobart Tas 7000
T: (03) 6270 0322
Monday to Friday from 8:30am - 4:30pm
Getting A Home
Salvation Army Housing (SAH) is a not-for-profit housing company providing affordable and social housing and other assistance to eligible individuals and families who are on low to moderate incomes in Australia.
As a company we manage over 1,500 properties as well as providing a range of services from our Head Office in Melbourne and regional offices in South Australia, Western Australia and Tasmania.
Salvation Army Housing Tasmania currently provides long term affordable community housing.
The program is designed to provide housing for individuals and families on low incomes who can live independently.
Salvation Army Housing (Tasmania) properties are only allocated to individuals and families on the Tasmanian Common Housing waiting list. This waiting list is operated by Housing Tasmania, and you can apply to get on the waiting list by applying for social housing with Housing Connect. The waiting list is differentiated by need. There are two main categories of need - priority and general. SAH takes the majority of applicants from the priority category - those most in need of community housing.
The Housing Connect Front Door staff at Colony 47 (in southern Tasmania) can help people fill out their housing application and will ensure that the necessary information is supplied to Housing Tasmania and will refer to a Support Worker if appropriate.
The registration process requires a prospective tenant to provide basic information about themselves and anyone else who will be living at the property. Once the Housing Application has been completed it will be given a category by Housing Tasmania which will then advise the prospective tenant directly via letter.
Our Housing Service
SAH provides the community housing services: social housing under housing pathways.
We also work with a range of non-government and government services in the local area to help people access the services and support services they need.
Our mission is to assist individuals experiencing social disadvantage and to establish and maintain safe, affordable, secure tenancies through the management of a range of high quality housing options.
Rent is based on a percentage of your income, and this is generally 25% of the household’s gross income excluding rent assistance. When offered a property, you will be asked to provide a written income declaration; your rent will be calculated on this amount, plus 100% Commonwealth Rent Assistance (CRA) where eligible.
SAH provides a wide range of payment options for tenants to pay their rent.
You will be given one complete set of keys: to all the external doors, security screens, window locks and internal and garage doors (where required). You are responsible for the cost of cutting extra sets or if you lose the original set.
If you lock yourself out of your property, you are responsible for any locksmith charges. SAH has a copy of the keys and can get spare keys cut with due notice, but you will still be charged with the cost.
General Repairs and Maintenance
SAH makes every effort to complete maintenance items quickly and professionally. If you have a repair or maintenance problem, please report it as soon as you possible.
Only maintenance approved by SAH will be paid for by us. Tenants are not permitted to authorise any maintenance.
HELPING YOU SETTLE IN
We know that as you settle in, you may have further questions about the property, your tenancy agreement or any other services that Salvation Army Housing may be able to provide. As part of our service commitment we will organise the following meetings and property inspections providing a minimum of three (3) days’ notice.
Before you move into your new home, you should consider the following:
- Notify Australia Post, friends, family and businesses of your change of address
- Have final readings made of gas and electricity meters in your previous home (this will make it easier to have these services connected at your new home).
- Complete the necessary forms to ensure that you have gas and/or electricity supplied at your new home
- You are advised to insure your personal belongings and contents of your home. SAH’s insurance policy only covers the buildings, and not individual items
- Don’t forget to notify all other agencies of your change in address:
Visitors and Relatives
At Salvation Army Housing we understand that you might have visitors, friends and relatives staying with you from time to time. We accommodate people who have been contacting their Housing Worker with requests for an additional person/s to reside at the premises. This request must be in writing.
Subletting of the Property
Tenants of SAH are not permitted to sublet the property. An exemption has been granted by South Australia Civil and Administration Tribunal (SACAT) in this regard.
If the property is leased by SAH we generally do not allow pets. You have to seek written permission from us if you get a pet or have an existing pet when you sign your lease agreement.
Adding Extra Comforts
Anything you wish to add to the property that is not listed in the Property Condition Report, must be sought in writing.
You are only allowed to park your vehicle in the allocated or numbered car park space that is part of the property. Do not park on the lawns or garden areas. No unregistered cars are allowed to be stored at the property.
We understand that people’s circumstances change. Sometimes this means that your housing is no longer suitable for you. Please let us know if your needs have changed and we can explore various options.
In a situation where your needs have changed due to health or disability we may be able to modify your home to better suit your needs. We will ask a General Practitioner (GP) or an Occupational Therapist (OT) to provide a complete assessment of your needs.
SAH will review the report to determine if the modifications are possible. If the property cannot be modified your Support Worker will assist you to find a more suitable property for you.
You are not allowed to make any alterations, installations and additions, to the property without written permission from SAH.
CREATING A COMMUNITY
Salvation Army Housing actively engages with its communities, its members and agencies to deliver programs that encourages learning, pride and ownership and creates a sense of belonging.
If you are interested in community activities such as beautification programs, volunteer work, participating in a resident group or generally want to be part of your community, you are more than welcome to call your Support Worker who works closely alongside you or provides you with opportunities to become involved.
SAH Tenant Forum
Another initiative from SAH is our Tenant Forum. It consists of tenants from different suburbs and is run by tenants for the tenants.
They meet to share information and experiences, arranges guest speakers to present information on relevant issues and provide us with valuable information in the experience of housing with SAH.
If you are unable to join the Tenant Forum, SAH offers other avenues for you to be involved including:
- Seeking your feedback and comments by completing the “How can we improve?” brochure
- Providing you with opportunities to discuss how your housing is managed
- Contribute to our newsletter
- Respond to surveys.
Please contact your Housing Worker who will put you in contact with the relevant person.
Salvation Army Housing recognises the importance of building sustainable and peaceful communities and has developed a wide range of strategies to ensure you enjoy a successful and long term experience.
The change in housing over the years means many of properties are close together often with shared laundries, gardens and parking spaces. You will have neighbours, either next door if you live in a house, or maybe upstairs or downstairs if you live in a flat.
You have a right to expect that they will respect your privacy, the property and your peace and quiet. They, of course, have the right to expect the same of you. We recommend that you first try to resolve the issue by speaking directly to those involved. However, if you find that problem continues or you feel that the problem is too serious or confrontational to discuss directly with a neighbour, then it is important that you tell your Housing or Support Worker about it as soon as possible.
Rights and Responsibilities
At Salvation Army Housing (SAH) we know that creating a new home can be stressful and we will do our best to make the process as simple as possible.
To do this we recognise that we need to agree on how we can best work together. It is a two way process.
Privacy and Confidentiality
SAH is subject to the Commonwealth Privacy Act 1988, the Information Privacy Principles Instructions issued in July 1992 as well as the State Records Act 1997 which govern the collection, security, use and disclosure of personal information and health information respectively.
We may collect:
- Personal information about you that helps us find accommodation
- Give your phone contact number to contractors to arrange repairs with your consent
- Discuss tenancy issues with your support worker
- Disclose information to include housing and other support services that you may require, for example counselling services, health services and financial support
- Release information where this is required by law, for example, on written request from authorities such as Centrelink and the Australian Taxation Office
- Disclose information to other government agencies or statutory bodies for purposes including child protection, health reasons, law enforcement and investigation, where authorised to do so under the act or by any other law
- Provide information to third parties for the purposes of debt recover
The information about your tenancy is securely kept in our offices in your tenant file and in our electronic Tenant Management System. These include items such as your original application, tenancy agreement, rent reviews, property inspections and copies of all letters sent and received.
You have the right to access and correct your personal information held by us. If it is incorrect or incomplete you can ask us to correct it. To discuss your information or correct it, please talk to your Housing Worker.
For further information about what we do with your personal information, or to make a complaint about a breach of privacy, you can speak to your Housing Worker or you can contact the State Manager at your local SAH office.
Should English not be your first language or if you are hearing impaired, we are able to arrange a translator to attend your appointments.
Please discuss this with your Housing Worker or Support Worker if these services are required.
Your commitment to Salvation Army Housing
As a tenant we ask you to:
- Treat our employees respectfully
- Provide us with accurate information, openly and honestly
- Read, or have read to you, any information that we send or give to you
- Reply to our requests by the due date
- Contact your Housing Worker if your income or household changes
- Contact your Housing Worker if you need further information
- Provide feedback about the quality of our service so we can continue to meet your needs.
If you think that we are not meeting the standards we have said we will provide, we ask you to let us know as soon as possible. We will respond to your questions and comments quickly and appropriately.
If you are unsatisfied with our response, we ask you to follow our complaints and appeals procedures as outlined in the brochure that is part of your tenancy pack.
SAH is committed to the fair and just treatment of all our tenants.
As a tenant you have the right to:
- Be treated in a fair and non-discriminatory way
- Be treated with respect
- Access safe and secure housing
- Be consulted about your housing needs and preferences
- Have your personal information treated as confidential and private
- Be consulted on changes to the way your tenancy is managed
- Complain and appeal decisions
- Use advocates
- Access your own information on file.
SAH is obliged to:
- Provide the premises in a clean and reasonable state
- Maintain and repair the premises (having regard to their age, character and prospective life)
- Allow the tenant peace, comfort and privacy
- Pay council rates and land tax charges
- Pay sewer charges
- Keep proper records of rent received during the tenancy
- Provide and maintain locks to ensure the premises are reasonably secure
- Complete and provide two signed inspection sheets and an information brochure to the tenant at the commencement of the tenancy.
Our Tenants Voice
The following testimonials illustrate the quality of services provided by SAH:
- “I like my house”
- “I have no complaints I am happy with the way your staff have managed things. Always polite and have the time to discuss matters efficiently”
- “Great service…helpful honest staff. Thank you”
- “Whenever I’ve contacted your office re the issue of maintenance or repairs it has been addressed quickly and professionally. Well done”
The following case studies illustrate the work we do in providing a personalised and holistic service alongside key partners and stakeholders.
Case Study 1
We placed a tenant in a property in 2007 from the government housing list, following support and referral from The Salvation Army, Towards Independence programme. Since this time we have worked to ensure the stability of the tenancy. The tenant was referred to employment and training providers by our employees and has now completed a nursing degree and secured employment as a full time nurse. Feedback from the tenant includes statements that “my housing and contact with Salvation Army Housing’s tenancy worker and related support services has helped me keep on track and stopped me from becoming homeless again”.
Case Study 2
A tenant was a refugee who came to Australia a few years ago. He was housed by in a refugee programme with another agency; however this was not a permanent option. He needed to find alternative accommodation, which was very difficult because even though his English was improving, he struggled to understand the process of looking for housing, and he was on a very low income.
He moved into a Salvation Army Housing unit in 2011. He was extremely grateful, loved the unit, and moved in almost immediately. He had issues with utilities debt that was caused by connection and charging errors. Due to his English, he was unable to sort this out on his own. His tenancy worker was able to get people form a Salvation Army programme to assist him. The tenancy worker also had several conversations with the utility provider and the tenant was finally given a large refund for the money he had overpaid. The tenancy worker also linked him in with The Salvation Army, as he expressed interest in volunteer work for the agency. Every time the tenancy worker sees him he tells her how grateful he is to have such a lovely home and those we have been so helpful.
We publish regular newsletters for its tenants and stakeholders. Please download one of our newsletters: