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Support Periods Provided

In the six months from 1 July 2012 to 31 December 2012, The Salvation Army SHS services provided a total of 30,637 support periods [25], including 3,313 support periods for 2,782 children (see Table 3), with the average length of support being 25 days.

A quarter (26%) of the 30,637 support periods included the provision of accommodation with an average of 38 accommodation days per support period. Length of support and accommodation provided varied across client population groups as shown in (Table 4).

Table 4

Support periods per client group by average length and accommodation provided.

Support periods length and accommodation

The average length of support provided by The Salvation Army across the country is shorter than the average for all SHS services. Several high volume short contact services [27] contribute to this.

Financial Assistance

In addition to support and accommodation, a significant amount of financial assistance was provided to clients accessing Salvation Army homelessness services.

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Unassisted Requests for Service

Salvation Army SHS data indicates that on 8,218 occasions, individuals were not able to be assisted upon presentation.

This means that almost one in three people seeking assistance from Salvation Army SHS Services were turned away on any given day.

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Funding of Salvation Army Homelessness Services

The Salvation Army expends nearly $90 million on homelessness services each year [29]

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Table 5

Salvation Army homelessness services revenue

Homelessness services revenue

[25] Support periods are occasions where clientsreceived support as defined under AIHW definitions: Australian Institute of Health and Welfare. Specialist Homelessness services collection. Available www.aihw.gov.au
[26] Australian Institute of Health and Welfare. Specialist homelessness services July –December 2012. Available: www.aihw.gov.au
[27] See data note 13.
[28] Australian Institute of Health and Welfare. Specialist homelessness services July – December 2012. Available: www.aihw.gov.au

[29] See data note 14.