Salvation Army homelessness services work with highly vulnerable groups of people, many of whom have multiple and complex needs. According to Salvation Army SHS data, over 20% of clients were identified as having a current mental health issue. This is consistent with the national figure of 20% for all SHS clients, but it is considered to be an overly conservative estimate due to under-reporting.
Of clients who provided information on their last permanent address 25% reporting having no permanent place to live for six months or more. A further 22% reported being without a permanent address for one to six months .
Source of income
The source of income for clients accessing Salvation Army homelessness services indicates a high level of disadvantage. Over 80% of Salvation Army clients  reported receiving government income support payments, with 28% of clients on Newstart, 30% on Disability Support and 14% on Parenting Payment. A significant proportion of clients (14%) reported having no income at all (Figure 12).