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Intensive Case Management Service (ICMS)

Westcare's Intensive Case Management Service (ICMS) provides intensive outreach case management support to 18 of the highest-risk young people in the region.


The ICMS is a multi-disciplinary program with a staff team consisting of four Case Managers, one Mental Health Worker, one Alcohol and Other Drug (AOD) Worker and the ICMS Manager. ICMS is a partnership between Westcare, DASWest AOD Services and the Royal Children's Hospital, resulting in the co-location of services at Westcare in Sunshine.

To be eligible for entry to ICMS, young people must be on the Regional High-Risk Register, meaning that their behaviour is such that it is posing a serious risk to the young person, their carers, families and the community. They require intensive relationships, planning, monitoring and intervention to move more safely towards adulthood and living capably in the community. This program provides case management support for young people wherever they are living. This program has shown itself to to be extremely successful at supporting young people within the context of their families.

DHS funding agreements determine that ICMS carry a capacity case load of 18 young people across the whole service.