 Q: What is an "In Memory Gift" or a "Commemorative Gift"?
A: Sometimes people prefer a donation be directed to charity instead of sending or receiving flowers or gifts.
- An "In Memory Gift" is a donation in lieu of flowers at a funeral.
- A "Commemorative Gift" is a donation in lieu of a gift at a special time like a wedding, birthday, anniversary, or for a holiday.
When you make an In Memory or Commemorative Gift, we will ask for the address of the recipient, a relative or the funeral home, so we can send a card to notify them of your gift. You can also leave a special message that will be included on the card. If you prefer, we can send the card to your home so you can deliver it in person. Please note that the card does not state the amount of the donation.
When you make an In Memory or a Commemorative Gift, we need at least one phone number so we can contact you in case there are any questions.
For both gifts, a tax-deductible receipt is sent to you, the donor.
Please allow 3 to 5 working days for us to process and mail your In Memory or Commemorative Gift. If you need it sooner, please call our main office directly on (03) 9895 6200 and we will be happy to help.
Q: What are the advantages of donating online?
A: Most of us have the best intentions of doing something for charity but often hesitate because we don't have the time, knowledge, or trust to give to a specific cause. By donating online, you reduce our fundraising and data entry costs, and reduce the amount of paper waste that adds to environmental destruction.
Q: Is my donation safe and secure?
A: Absolutely. Our website security is provided by Secure Sockets Layer (SSL), the standard in authentication and encryption technology, and is guaranteed by a Thawte Secure Certificate.
This means that your connection to our computer is locked and encrypted while you are entering your bank or credit card information. This is shown by a padlock on the bottom of your web browser. It is unlocked only when you leave the secure area.
Your bank or credit card information is stored in an encrypted format so it is unreadable even to our computer operators. Only our authorised staff are able to view and process your donation.
Q: Is my privacy protected?
A: The Salvation Army upholds, respect and is committed to your privacy. The personal information you provide will remain private and will only be used for the purposes intended.
The Salvation Army will not share, sell, lend or rent your personal information to be used by outside parties.
Should we feel the need to get in touch with you regarding your donations, we will do so by either mail, email or telephone.
As a supporter of The Salvation Army it is your choice to be contacted by all or any of these means of correspondence. To change any aspects of our correspondence with you, please call, email or write to us at:
The Salvation Army Public Relations Department
Locked Bag 3010
Box Hill, VIC 3128
Phone: (03) 8878 2422
Fax: (03) 9898 7522
Email: donorservices@aus.salvationarmy.org
Q: Will I receive a confirmation and receipt when my donation has been received?
A: Absolutely. We will automatically confirm your transaction on the screen and via email. If you have signed up as a Salvos Partner, we will mail you a receipt with a total of all your donations by the end of the financial year. If you have made a one-off donation, we will mail a printed receipt as soon as it is processed. If you have any questions, please feel free to contact us.
Q: What are the advantages of donating online?
A: Most of us have the best intentions of doing something for charity but often hesitate because we don't have the time, knowledge, or trust to give to a specific cause. By donating online through us, you reduce the enormous fundraising costs and reduce the amount of paper waste that adds to environmental destruction.
Q: What are my donation options?
A: You can donate using your Visa, Master Card, Bank Card, Diners Club, American Express or Direct Debit. If you would like to send a cheque or money order, please use the address shown above.
Q: How do I cancel my direct debit arrangement?
A: Please call us or send an email or letter to the address shown above, and we will be happy to make the cancellation.
Q: How do I change which account or credit card is debited?
A: Because the security of your credit card and bank account details are paramount, we recommend that you please call on the above phone number, or send us a quick email asking us to call you. We can then handle the changes over the phone. Never send your credit card details via email.
Q: How much of my money goes to this appeal?
A: The Salvos have very low administration costs - less than 12 cents for every dollar donated is used for administrative expenses. This is the lowest of any charity in Australia.
Q: Can I have my money stay within my State/Area?
A: It is very important that your donation be used in the area of greatest need. All donations to The Salvation Army are pooled and distributed on a national basis to ensure that the programs of highest priority receive the funding needed.
Q: How do I sponsor a child?
A: Please visit our Child Sponsorship website at www.salvationarmy.org.au/childsponsorship and select a child or children's home that you wish to sponsor. The cost for child sponsorship is only $25 per month and is used to provide children in developing countries with a warm, safe environment in Salvation Army orphanages, hospitals, schools, community centres, and village churches.
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